About this role
Job summary
We are looking for a Patient Appointment Clerk to join our team at Baird House, Liverpool Innovation Park.
This post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy within the Patient Appointment Centre across the Local Services Division. The post holder is expected to work closely with the team.On occasion this post will be required for cross cover and travel across various sites across the Mental health care division within the South Liverpool area.
Main duties of the job
Designated contact person for all outpatient matters within the Patient Appointment Centre.
Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.
Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.
Covering Reception as and when needed.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description Job responsibilities
** Please refer to the attached Job Description and Person Specification for further details on the role **
Person Specification
QUALIFICATIONS Essential
GCSE in English Language. Level of IT skills and experience
Desirable
ECDL NVQ level in Business and Administration
KNOWLEDGE Essential
Knowledge of patient administrative systems and clinical procedures. Excellent communication skills both verbally and non-verbally. Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales. Excellent organisational skills. Ability to maintain confidentially
EXPERIENCE Essential
Previous administrative experience.
Desirable
Experience/knowledge of people experiencing mental health issues. Experience of working in a health service environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey Care NHS Foundation Trust
Address Baird House
Liverpool Innovation Park
Liverpool
L7 9NJ
United Kingdom
Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)