About this role
Job summary
Kingswood Health Centre is seeking to employ a new part-time Practice Receptionist.
The role is for 22 hpw to be worked Monday 1pm-7pm, Tuesday 8am-1pm, Wednesday 8am-1pm and Friday 1pm-7pm.
Candidates will be invited for an optional practice visit to see how we work week commencing 13th July. Interviews will be held on Thursday 16th July 2026.
We are a team-orientated practice with c.13,000 registered patients. Operated by 7 GP Partners and a Managing Partner, we also have 6 salaried GPs. We are a multi-disciplinary team including advanced nurse practitioners, 3 clinical pharmacists and a pharmacy technician. We also have a well established nursing team and a fantastic team of non-clinical staff (admin, secretarial, reception and management).
Main duties of the job
Practice Receptionists are the first point of contact for our patients and a key source of support for our clinical team. They manage our online systems, arrange appointments, deal with prescription requests, action tasks and requests from the clinicians, assist in the coordination of home visits and provide a professional front of house service.
About us
Kingswood Health Centre operates in a semi-urban environment with a varied demographic of patients. We also support a number of nursing and residential homes. We support staff development and encourage our team through regular appraisal & training.
The health centre is situated close to the A4174 ring road & not far from local cycle routes. Our purpose-built premises were completed in 2011 to a high specification. We are able to offer secure bicycle storage, free staff car parking and shower facilities.
We are a very sociable practice, regularly arranging staff events and team challenges to support our nominated charity. We have regular meetings and also close quarterly for all-staff training afternoons.
Job description Job responsibilities
The successful candidate will receive, assist and direct patients in accessing the appropriate service. They will undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the team. They will facilitate effective communication between patients, staff and other health and social care colleagues.
At Kingswood Health Centre we have a predominantly online method of patient access so Reception staff duties rotate between answering/making calls, processing requests made online or covering the front desk. We believe this way of working is good for wellbeing and offers variety in the role.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent
Experience Essential
Customer service experience, Experience of working in a team, Experience of working with telephone-based systems
Desirable
Healthcare sector experience
Skills & Knowledge Essential
Excellent communication skills, both written and verbal, Good IT skills to include Microsoft Office products (Outlook, Word, Excel etc.) Analytical and problem-solving skills, Sensitivity, tact and diplomacy, Excellent interpersonal skills and the Ability to prioritise tasks
Desirable
Experience of the EMIS Web Clinical System
Other Essential
An understanding, acceptance and adherence to the need for strict confidentiality, Able to work under pressure, Flexible and adaptable to changing business needs, Hard working, Reliable, Honest, Pleasant and approachable and able to work autonomously with minimal supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingswood Health Centre
Address Alma Road
Kingswood
Bristol
BS15 4EJ
United Kingdom
Employer's website https://www.kingswoodhealthcentre.co.uk (Opens in a new tab)