About this role
Job summary
Join us in shaping a practice people want to work in and patients want to join.
Woodcote Medical is seeking a people-centred Practice Manager to lead on governance, workforce, patient engagement, retention, and sustainable growth across our two-site organisation.
Main duties of the job
This is an exciting opportunity for an individual with a passion for leadership, staff development, and high-quality care. Working closely with the GP Partners, Business Manager, Operations Manager, and Patient Services Leads, you will play a pivotal role in building a thriving, values-driven workplace culture while ensuring robust governance and patient satisfaction.
About us
Woodcote Medical is a well-established suburban practice with approx. 18,000 patients across two vibrant locations. Our multidisciplinary team includes GPs, Clinical Pharmacists, ANPs, a Paramedic, Nurses, HCAs, First Contact Physios, and a large administrative and patient services team.
We are a teaching practice for pharmacists, medical students, and GP Registrars, and we take pride in delivering high-quality, compassionate care to our communities in Purley and Coulsdon.
Job description Job responsibilities
As Practice Manager for Governance, Workforce & People, you will:
Lead on Governance & Quality
Ensure the practice meets and exceeds CQC regulatory standards, preparing for inspections and embedding ongoing quality assurance. Lead on clinical and non-clinical governance processes, including audits, risk management, compliance, and policy development. Strengthen systems, processes, and reporting structures to support safe and effective care.Champion Workforce, Culture & Leadership
Develop and implement a practice-wide people strategy, focusing on retention, wellbeing, talent development, and workforce planning. Support managers and team leads to develop strong, engaged teams across both sites. Lead initiatives that enhance staff satisfaction, resilience, and sense of belonging. Promote a positive, inclusive and learning-focused workplace culture.Drive Patient Retention, Engagement & Sustainable Growth
Lead initiatives to improve patient experience, satisfaction, and loyalty, ensuring patients choose to remain registered with the practice. Use patient feedback, complaints, compliments, survey data, and service utilisation trends to identify opportunities for improvement and service development. Work collaboratively with clinical and operational teams to enhance access, communication, and continuity of care across both practice sites. Develop and implement strategies to attract and retain patients, supporting sustainable list growth and strengthening the practice's reputation within the local community. Champion patient engagement initiatives, including participation groups, community outreach, digital communication channels, and health promotion campaigns. Monitor patient registration, retention, and engagement metrics, providing regular analysis and recommendations to GP Partners and the management team. Support the development of innovative services that meet the changing needs of the practice population while contributing to organisational sustainability and growth.
Person Specification
Experience Essential
Experienced in people management, HR, governance, or quality improvement, ideally within the NHS or a regulated environment. A confident communicator with excellent interpersonal skills. Passionate about staff wellbeing, organisational culture, and high-quality patient care. Able to think strategically while also delivering operational improvements. Skilled at building relationships and working collaboratively across teams and sites. Highly organised, proactive, and comfortable with complexity and change.
Desirable
Experience in primary care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodcote Medical
Address Woodcote Medical
32 Foxley Lane
Purley
Surrey
CR8 3EE
United Kingdom
Employer's website https://www.woodcotemedical.nhs.uk/ (Opens in a new tab)