About this role
Job summary
We are looking for an enthusiastic new receptionist for approx 30 hours per week over 4 days to join our supportive team. The post would suit somebody who is empathetic, works well under pressure and likes a busy but rewarding working environment. Although previous experience would be an advantage, this is not essential as full training will be provided. The hours available are: Monday 8-1, Tuesday 1-6.30, Wednesday 8-1 and /or 2-6.30 and Friday 8-1 and/ or 2-6.30
PLEASE NOTE THAT DUE TO ANNUAL LEAVE, SHORTLISTING WILL NOT BEGIN UNTIL WEEK COMMENCING 6TH JULY.
Main duties of the job
The role of a GP receptionist is varied and includes answering the telephone, booking appointments, greeting patients and processing clinical letters and repeat prescriptions. The post holder will need to be flexibly to cover annual leave.
About us
We are a friendly and supportive GP surgery in Potters Bar with around 13.000 patients. We have a team of approximately 35 staff including 9 receptionists. We have an excellent reputation within the local area and high levels of patient satisfaction.
Job description Job responsibilities
Main duties:
Facilitate the booking of appointments Receive requests for prescription, sick notes, insurance forms and other correspondence and taking fees as appropriate. Explain surgery procedures, giving details about the practice to patients on registration, completing new patients paperwork.
Managing all patients enquires Retrieve appointment cancellation messages Receiving and recording requests for home visits and ensuring the duty doctor is notified Receiving messages for doctors and all members of the Primary Health Care Team and ensure that they are passed to the relevant person Contacting patients at the doctors request
Other duties
Filing medical notes referrals and other correspondence when required Ensure details of any unresolved or urgent matters are passed to colleagues Opening the surgery premises and ensuring safe closure of the same Any other tasks as requested by the management or partners which assist the smooth running of the surgery Be aware of all practice protocols for reception Ensure personal e-learning is up to date Ensure the reception area is left tidy and ready for incoming colleagues
Person Specification
Qualifications Essential
Essential Educated to GCSE level or equivalent Experience Essential Previous work experience in an administrative or receptionist role
Desirable
Desirable Experience of working in general practice Experience of working with the public
Experience Essential
Essential Good keyboard skills Computer literate Good verbal and written communication skills Friendly and efficient telephone manner Ability to use alphabetical filing systems Message taking skills Professional manner and appearance Calm and patient under pressure Empathetic and caring nature Punctual and reliable Able to work flexibly when required Understanding of the importance of patient confidentiality Quick to learn
Desirable
Some knowledge of and interest in the NHS
Knowlede and skills Essential
To ensure a high level of service to patients To undertake all reception duties effectively and promptly To maintain absolute confidence when dealing with patient information To be a flexible and positive member of the reception team
Desirable
Previous experience in an NHS setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Parkfield Medical Centre
Address The Walk
Potters Bar
Hertfordshire
EN6 1QH
United Kingdom
Employer's website https://www.parkfieldmedicalcentre.co.uk (Opens in a new tab)