About this role
Job summary
We are looking to recruit Receptionists within the Radiology and Cardiorespiratory team at Southport and Ormskirk District General Hospital.
The post holder will be expected to be flexible and rotate across Southport and Ormskirk Hospital sites when needed and work across both the Radiology and Cardiorespiratory departments on both sites.The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties. The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Main duties of the job
The post holder will provide clerical support to the Southport and Ormskirk Radiology & Cardiorespiratory Department.
The post holder will be required to work across both sites of the Radiology & Cardiorespiratory Department service where necessary.
This will also include reception duties at various locations, data input, record management, booking service users into the CRIS & Careflow Patient Administration Systems and assisting in the day to day running ofthe reception.
The post holder will deal pleasantly with clients, members of the public and staffWe can offer you:Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description Job responsibilities
Please see job description for further details on duties and responsibilities
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Person Specification
Education and Qualifictaions Essential
Educated to at least GCSE level or equivalent experience in Maths and English Evidence of good written and verbal communication skills ECDL or TLM equivalent experience of using Microsoft Office Software Packages
Knowledge/Experience Essential
Experience of dealing with the public, both face to face and on the telephone Previous receptionist or administrative experience
Desirable
Experience of working in the NHS or similar health care setting
Skills Essential
Typing and keyboard skills Understanding of confidentiality Good interpersonal skills including tact and diplomacy Good Customer Service skills and ability to deal with service users in a professional and positive manner Ability to prioritise own workload Ability to act on own initiative and understand limitations of own role and knowledge Flexibility, reliability, and punctuality Ability to work in a sensitive, confidential, and nonjudgemental manner
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Southport & Ormskirk Hospital
Town Lane
Southport
PR8 6PN
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)