About this role
Job summary
An exciting opportunity has arisen at Broadmoor High Secure Hospital for a full-time position as Ward Administrator.
We are looking for a highly motivated individual who works well under pressure. This role is exceptionally busy and we are looking for an individual with excellent communication skills, a solid understanding of Microsoft Office packages, high level organisational skills and an ability to manage and prioritise their own workload to meet agreed deadlines and competing priorities. Above all you will be motivated and hard working with an ability to work as part of our core team. Due to the nature of the work confidentiality is of great importance.
Main duties of the job
Your duties will include working closely with the Ward Clinical Nurse Manager and liaising with both internal staff and external agencies. You will have a good standard of general education and be proficient in the use of Microsoft software. You will need to be organised and have excellent communication skills. The ability to work using your own initiative as well as being a team player is essential, so too are excellent interpersonal skills.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications Essential
Good standard of general education to at least GCSE or equivalent in English and Maths Proficient in the use of Microsoft software Ability to work within a Multidisciplinary Team. Ability to work autonomously using own initiative. Accurate data entry Copy typing Experience of organising meetings and taking minutes Ability to introduce and maintain efficient office systems Excellent organisational Skills Excellent communication Skills Ability to prioritise workload
Desirable
Shorthand / speedwriting RSA, NVQ or other equivalent clerical qualification.
Experience Essential
Administrative experience Experience of using Microsoft Word and Excel Minute taking
Desirable
Experience in dealing with mentally ill patients Previous experience within an NHS or Secure setting
Knowledge and Skills Essential
Basic knowledge of the Data Protection Act and GDPR Basic knowledge of the Freedom of Information Act Effective Time Management techniques Be flexible and adapt approach according to need Use IT packages - Microsoft Office, e-mail and internet Plan, organise and prioritise own workload
Desirable
Understanding of mental health issues
Personal Qualities Essential
Able to exercise discretion and maintain confidentiality at all times Able to deal with staff and clients in a courteous and helpful manner both in person and on the telephone. Ability to work within professional boundaries Understanding of the needs of people using mental health services Ability to work under pressure. Flexible. Enthusiastic. Proactive
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address Broadmoor Hospital
Crowthorne
RG45 7ET
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)