About this role
Job summary
We are looking for an empathetic, resilient and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice, and care of our patients.
The role requires a flexible approach and somebody that thrives in an extremely busy and care focused environment.
You will need to be able to manage your own workload and also work as part of a team.
Experience of working in a GP Practice or NHS setting is desirable but full training will be given.
There are 2 full time positions available, worked Monday - Friday with a variety of early and late shifts as below:
Early shift 08:00 - 16:00Later shift 10:30 - 18:30Both with a half an hour unpaid break
Main duties of the job
Managing and triaging all patient queries both over the phone, online and on our busy front deskLiaising with other healthcare/social care departments with regards to our patientsUtilising our clinical systems to keep accurate medical records for our patientsActioning requests from our clinical team to support patient care
About us
A large practice (circa 9000 patients) with a passionate and committed team of GP Partners, Salaried GPs, ANPs, Pharmacists, Practice Nurses, HCAs and admin staff.
A teaching, training and research practice striving to grow and develop the next generation of clinicians.
Supportive work environment to ensure wellbeing with access to occupational health services
Kitchen areas with tea and coffee, shower facilities also available.
Nightingales cafe offering affordable healthy meals and snack.
Our site offers free parking and is a 5 minute drive from the M53 motorway and Wallasey tunnel, lovely park within 2 minutes walk from site to take wellbeing breaks.
Job description Job responsibilities
Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes) Dealing directly with patient and all other visitor queries on the front reception desk Using PACO our online consultation tool to triage patients and book the appropriate appointment for themMonitoring and replying to all enquiries sent to the Practice email Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions Effectively utilising the various practice clinical systems This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed
Training will be given on all of the above
Person Specification
Qualifications Essential
Excellent communication skills both written and orally Excellent attention to detail Ability to communicate at all levels in a professional and caring manner Ability to remain calm and professional working in a very fast paced environment Team player
Experience Essential
Experience of working in a fast paced environment, managing priorities Experience of working as part of a multi-disciplinary team Experience of working in a public facing role
Desirable
Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central Park Medical Centre
Address Victoria Central Health Centre
Mill Lane
Wallasey
Merseyside
CH44 5UF
United Kingdom
Employer's website https://centralparkmcwirral.nhs.uk/ (Opens in a new tab)