About this role
Job summary
We are seeking an experienced, motivated, and proactive Patient Services Advisor to join our established Patient Services Team of 11 at The Gables Medical Group. We are a friendly, supportive practice that values teamwork and mutual support in a busy primary care environment.
The ideal candidate will be highly organised, efficient, and an excellent communicator, with strong time-management skills. You will be able to work confidently both independently and as part of a team, maintaining a professional and patient-focused approach at all times.
This position is available on part-time basis.
Tuesday & Wednesday - 5-6 hours.
Thursday & Friday - 8 hours.
Contract available is for 26-28 hours per week.
Main duties of the job
This is a varied, fast-paced role within a busy GP practice. The successful candidate will rotate across a number of key functions, providing essential administrative and patient-facing support. Duties will include, but are not limited to, the following sub-role areas:
Call Handling - Managing a high volume of incoming and outgoing calls from patients and healthcare professionals. Responding to general and complex enquiries, advising on practice procedures, and completing Klinik request forms on behalf of patients who are unable to do so themselves.
Front Desk - Welcoming and assisting patients at reception, responding to queries in person, and providing clear guidance on practice processes.
Duty Advisor - Contacting patients on behalf of the Duty GP or ANP to relay clinical advice, obtain additional information, or arrange urgent and semi-urgent appointments.
Scanning - Scanning and uploading incoming clinical correspondence to patient records, ensuring accurate processing and maintenance of clear, accessible medical records.
Prescriptions - Processing prescription requests in line with strict protocols and responding to prescription-related enquiries.
Summarising - Extracting, coding, and recording key medical history into the electronic clinical system.
The post holder will also undertake other administrative duties as required, under the direction of the Patient Services Manager.
About us
Our Clinical Team consists of 3 GP Partners, 4 Salaried GPs, a GP Registrar, and an Advanced Nurse Practitioner. The Nursing Team includes 3 Practice Nurses, 1 Nursing Associate, and 3 Healthcare Assistants.
Our Non-Clinical Team is made up of a Practice Manager, Administration Manager, Patient Services Manager, Care Coordinator, Administrators, Medical Secretaries, Patient Services Advisors, and a Medicines/Dispensary Team.
We are part of the Wansbeck Primary Care Network (PCN) and collaborate closely with neighbouring practices. PCN staff include Musculoskeletal Practitioners, Pharmacy Team, a Mental Health Practitioner, a Health & Wellbeing Coach, and Community Link Workers.
As a teaching practice, we support GP Registrars, medical students, and nursing students. We foster a culture of innovation, welcoming ideas that improve the quality of our services. Teamwork is at the heart of everything we do, and every role within our practice is valued.
Job description Job responsibilities
Details of the duties and responsibilities for Patient Services Advisors can be found in the document attached to this advert.
Please note that duties may be varied from time to time under the direction of the Patient Services Manager, depending on the practices workload and staffing requirements.
Person Specification
Experience Essential
Previous experience working in a GP practice or patient services team. Proficient IT skills, including keyboard use and electronic systems. Experience in customer service, with a professional and patient-focused approach.
Desirable
Experience using the SystmOne clinical system.
Qualifications Essential
Good standard of general education including Maths and English.
Desirable
NVQ or equivalent Business Administration/Customer Service.
Aptitude & Abilities Essential
Able to work effectively to deadlines and manage competing priorities. Remains calm and professional under pressure. Builds and maintains effective working relationships with colleagues across multi-disciplinary teams. Flexible and adaptable to changing tasks and responsibilities. Recognises own limitations and seeks guidance or support when needed. Eager to learn and willing to develop new skills. Understands and consistently adheres to strict confidentiality requirements. Able to work independently with minimal supervision.
Employer details Employer name The Gables Medical Group
Address The Gables Medical Group
26 St. Johns Road
Bedlington
Northumberland
NE22 7DU
United Kingdom
Employer's website https://www.gablesmedicalgroup.nhs.uk/ (Opens in a new tab)