About this role
Job summary
Ready to Shape the Future of Primary Care?
The Opportunity - Interview date TUESDAY 18th AUGUST 2026
As our Practice Manager, you will deliver the strategic, operational, and financial leadership necessary to ensure the smooth, safe, and effective running of the practice. Acting as the central coordinating hub of our organisation, you will lead our non-clinical and administrative teams, ensuring we maintain the highest standards of regulatory compliance, contract delivery, and patient experience supporting our clinical partners to focus on core patient care.
Main duties of the job What Youll Be Doing:
Driving Strategy: Collaborate directly with Partners to shape our future, leading exciting business planning, workforce development, and service transformation initiatives.
Inspiring People: Be a visible, encouraging leader for our administrative and non-clinical staff, fostering a high-performing, inclusive culture rooted in respect.
Guiding Governance: Keep our standards high, acting as the leading force behind CQC preparation, risk management and data protection.
Mastering Operations: Bring operational and organisational excellence to our day-to-day functionsoptimising appointment flows, capacity planning, and rotas to keep the practice humming.
Fuelling Financial Growth: Take charge of budgets, maximise income streams (like QOF and PCN funding), and hunt for smart, cost-effective ways to work.
Evolving Tech & Estates:Optimise our digital systems (SystmOne, Patchs, Heidi, Ardens Manager) and oversee our practice premises to create an incredible environment for both staff and patients
About us
Welcome to Street Lane Practice! We are a forward-thinking, high-achieving GMS training practice in Leeds, proudly serving a vibrant and diverse community of over14,000 patients, led by three GP Partners. We aren't just keeping pace with the rapidly evolving NHS landscape; we are actively helping to shape it through strong, collaborative connections with our local Primary Care Network (PCN) and the wider healthcare system.
At our core, we believe in delivering exceptional, patient-centred care while cultivating a supportive, energetic, and progressive workplace. We are a team that loves what we do, and we are looking for an inspirational leader to match our energy!
Job description Job responsibilities
1. Job Purpose
The Practice Manager provides strategic, operational, and financial leadership to ensure the smooth, safe, and effective running of the GP practice. The role is responsible for delivering high quality patient services, supporting the partnership, leading the Patient Services team, and ensuring compliance with all regulatory, contractual, and governance requirements. The Practice Manager acts as the central coordinating point for the practice, enabling partners to focus on clinical priorities.
2. Key Responsibilities
A. Strategic Leadership & Service Development
Support the partners in shaping and delivering the practices strategic direction. Lead on business planning, workforce planning, and service improvement initiatives. Monitor external changes (ICB, PCN, NHS England, CQC) and advise partners on implications. Develop and implement systems that enhance efficiency, quality, and patient experience. Represent the practice at PCN, ICB, and other stakeholder meetings as required. B. Operational Management
Oversee day to day operations to ensure smooth running of all practice functions. Maintain effective appointment systems, patient flow, and access arrangements. Ensure robust processes for complaints, significant events, and risk management. Oversee clinical rotas, staff rotas, and capacity planning. Ensure the practice meets all contractual requirements (GMS, QOF, IIF etc) C. People Management & Culture
Provide visible, supportive leadership to all nonclinical staff. Lead recruitment, induction, supervision, and performance management. Manage employee relations issues, including sickness, conduct, and capability. Foster a positive, inclusive, and high performing culture aligned with practice values. Coordinate staff training, development, and mandatory compliance. D. Finance & Business Management
Work with partners to develop and monitor budgets, forecasts, and financial plans. Oversee payroll, pensions, invoicing, and financial reporting. Manage claims, reimbursements, and income streams (QOF, PCN funding). Monitor expenditure and identify opportunities for cost effective working. Ensure financial systems are robust, transparent, and compliant. E. Governance, Compliance & Risk
Ensures the highest standards of probity, governance, and ethical conduct across all practice operations. Ensure compliance with CQC standards and lead on preparation for inspections. Maintain up to date policies, protocols, and risk assessments. Oversee health and safety, infection prevention and control (nonclinical), and data protection. Act as the practices Data Protection Officer or liaise with the appointed DPO. Ensure safeguarding processes are in place and staff are trained appropriately. F. Patient Services & Communication
Ensure high quality, responsive, and patient centred services. Oversee complaints handling, patient feedback, and patient participation groups. Communicate effectively with patients, staff, partners, and external stakeholders. Promote the practices reputation and maintain strong community relationships. G. IT, Systems & Estates
Oversee practice IT systems, ensuring reliability, security, and optimisation. Liaise with IT support, suppliers, and digital transformation programmes. Manage premises, maintenance, contracts, and equipment. Ensure business continuity and emergency planning arrangements are in place.
Person Specification
Qualifications Essential
Educated to degree level or equivalent experience eg. CMI, ILM
Experience Essential
Proven leadership and management experience in a complex environment Experience with HR processes and employment law. Experience of managing budgets Knowledge of admin / business management policies, procedures, practices: acquired through degree level education, professional qualification or equivalent. Knowledge of GP practice contracts, QOF, IIF, and CQC requirements. Strong organisational, problem solving, and decision making skills. Excellent communication and interpersonal skills. Financial literacy and experience managing budgets. Ability to lead and motivate teams through change. High level of integrity, professionalism, and confidentiality Strategic thinking and planning Operational excellence Emotional intelligence and resilience Strict confidentiality is observed at all times Practice policies are carried out effectively Patients are shown a caring and respectful attitude and enquiries handled courteously Staff are treated equally with respect and care Adhere to Information Governance DBS Clearance Knowledge of CQC, HR, Health & safety regulations Understanding of digital systems used in primary care (e.g EMIS, SystmOne)
Desirable
Experience in primary care, NHS, or a regulated environment. Understanding of primary care contracts
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Street Lane Practice
Address 12 Devonshire Avenue
Leeds
LS8 1AY
United Kingdom
Employer's website https://www.streetlanepractice.com/ (Opens in a new tab)