About this role
Job summary
Ward Administrator (Band 2)
Location: Whiston HospitalHours: Various part-time posts (see details below)
We are looking to recruit enthusiastic and motivated Ward Administrators to join our team at Whiston Hospital. This is a key front-facing role, providing high-quality administrative support to help ensure the smooth day-to-day running of busy clinical wards.
You will be the first point of contact for patients, relatives, and visitors, ensuring a professional and welcoming service at all times.
Available Posts
Ward 3A: 16.5 hours per week Monday 8:00-16:00 Tuesday 8:00-12:30 Wednesday 8:00-12:30 Ward 4E / ITU: 2 x 18.75 hours per week Post 1: Monday & Tuesday 8:00-16:00, Wednesday 8:00-11:45 Post 2: Wednesday 12:15-16:00, Thursday & Friday 8:00-16:00 Ward 3E (Gynaecology): 31 hours per week Monday 8:00-15:00 Tuesday-Friday 8:00-14:00 Please note: these working patterns are fixed to meet service needs. Applicants will be asked at interview which post(s) they wish to be considered for.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
Main Duties
Meet and greet patients and visitors to the ward Answer telephone queries and liaise with patients and relatives Book and request patient appointments and discharge arrangements Maintain accurate patient records and ensure data quality compliance Return and manage case notes and ward documentation Ensure ward activity and appointments are recorded correctly About You
You will:
Have good IT and administrative skills, including experience of using patient systems or similar Demonstrate excellent communication and customer service skills Be organised, reliable, and able to prioritise workload effectively Work well as part of a multidisciplinary team and use your own initiative Previous NHS or clerical experience is desirable but not essential.
Why Join Us?
This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job description Job responsibilities
Book outpatient appointments for patientsResolve patients, staff and visitors problems adopting a courteous manner at all timesWelcome patients to come into the ward/area and keep them updated on bed availabilityChase HRS (Health Record Supplements) for all inpatients and ward attendersEnsure any ward attender or outpatient activity is accurately recorded on the PAS system
Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transferDeliver and collect patients and staff mail within the wardEnsure adequate stationery is ordered in a timely manner and stored appropriately
Person Specification
Qualifications Essential
Word Processing Skills
Desirable
RSA / OCR II or equivalent experience Audio Typing Skills Knowledge of medical terminology
Experience Essential
Excellent IT skills with knowledge and experience of Microsoft office products Experience of office procedures
Desirable
Previous experience within the NHS
Skills Essential
Self motivated and able to work with limited supervisions Able to use own initiative and manage/prioritise own workload Excellent communication skills Ability to accurately maintain computerised and manual filing/documentation system Ability to work as part of a team
Desirable
Knowledge of internal hospital PAS
Other Essential
Able to work the hours and duties required by the post Able to adopt flexible approach when required Comply with Trust policies and procedures Understanding of confidential nature of role and awareness of Data Protection Act
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)