About this role
Job summary
Friendly GP Surgery in East London looking to recruit a receptionist/administrator working from 8-4:30 daily, to provide excellent customer care to our patients and carry out a variety of administrative tasks. The position is available immediately.
We are looking for a suitable candidate who is:
A good team playerhas proven customer service skillsexcellent administrative skills gained in a fast paced environmentfriendly approachIT literateReliable and excellent time keepingExperience of working in General Practice preferable
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general administrative assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
The practice has a growing population of over 8000 patients and offers a wide range of services. We provide the highest quality healthcare to patients in the area. Our Doctors, Nurses and all other staff are dedicated to offering a professional service to the highest standards.
For the successful candidate we offer:
Comprehensive induction programme20 days of annual leave (pro rata)If you are interested in joining our team please submit your application via NHS jobs
Job description Job responsibilities
JOB TITLE: Practice Receptionist/Administrator
REPORTS TO: Practice Manager
SALARY: Depending on experience
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures.To work in accordance with written protocolsRecord messages and information accurately and pass them on to the appropriate person in a timely mannerKeep up to date with changes in procedure and information affecting reception workEnsure patients letters and investigations are processed and filed accurately in patient recordsphotocopy and scan documents as requestedProcess GP LinksReception
Receiving patients consulting with members of Practice teamHanding completed repeat prescriptions to patients and checking names and address.Deal with requests for home visits or emergency appointments in accordance with Practice GuidelinesBook transport for patients and ambulance servicesBe able to cover all reception position as necessaryAppointments
Process appointment requests via telephone or in personComputer
Registrations of new patients computer data entry and medical records maintenance.Process patients change of address, telephone numbersProcess repeat prescription request in accordance with Practice Guidelines.Telephone
Have working knowledge of telephone system, during and after opening hours.Provide a professional first line response to all callersOther Tasks
Call/Recall of patients on Chronic disease registerCall/recall of patients (Flu Campaign)Ensure building security have thorough knowledge of doors/windows/alarm.Typing letters as requiredAny other tasks allocated by managersConfidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identifiedEquality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Person Specification
Qualifications Essential
Education/Qualifications Minimum of 2 GCSE or at Grade C or above or equivalent in Maths and English Or relevant work experience in the same field NVQ 2 Admin NVQ Reception/ Customer Care English GCSE Grade C and above GCSE in IM&T Grade C or above Knowledge / Experience Any proven experience in customer service role/ front of house Minimum of one year in an administrative role Experience in health care setting Medical terminology Key Skills Good verbal Skills Excellent telephone manners Good written skills Ability to work as part of the team Interpersonal Skills Customer focus Good IT skills, able to use Word, and Email Knowledge of Emis WEB Able to use MS Excel Personal Attributes Flexible Approach Adaptable Able to use own discretion Ability to work with a wide range of professional people and patients Able to prioritise workload
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Wick Surgery
Address 10 Kenworthy Road
London
E9 5TD
United Kingdom
Employer's website https://thewickhealthcentre.co.uk/ (Opens in a new tab)