About this role
Job summary
We are seeking a motivated and experienced Senior Administrator to join our Children's Speech and Language Therapy Administration Team.
The Children's Speech and Language Therapy Service supports children and young people (CYP) and their families across Cornwall. The team delivers care in a variety of settings including clinics, home visits, telephone reviews and educational environments, ensuring accessible and responsive support to meet individual needs.
Working as part of an established and supportive administrative team, the post holder will play a key role in ensuring the smooth and efficient running of the service. You will be responsible for providing high-quality administrative support to clinicians and the wider team, contributing to a positive experience for children, families and partner services.
Main duties of the job
Responsible for the day-to-day operation and co-ordination of administrative support for the Children's Speech and Language Therapy Team and SEND pathway, ensuring children, young people and their families receive an efficient and high-quality service. Ensure all administrative functions are delivered in line with agreed procedures, protocols and timescales .Maintain consistently high performance standards to support effective and timely service delivery. Provide support and guidance to administrative colleagues, contributing to a cohesive and well-functioning team. Undertake administrative duties as required, ensuring processes run smoothly across the service. Act as a key point of contact, ensuring all patients, staff and visitors are treated in a professional, courteous and welcoming manner at all times.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health.We also provide specialist support to people with dementia or a learning disability.We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases.Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon.As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
Cornwall Foundation Trust Royal Cornwall Hospitals NHS Trust Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Person Specification
Education / Qualifications and Relevant Experience Essential
NVQ 3 or Equivalent qualification or experience in administration Computer Literacy and Information Technology or equivalent Administrative Experience of working in a complex office environment
Skills and Aptitude Essential
Understanding of confidentiality Good organisational and office skills e.g. telephone Ability to work in a Team
Knowledge and abilities Essential
Previous NHS or Local Authority experience Understanding of Children's Services
Desirable
Experience in using NHS software packages i.e. RiO Supervisory experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Carew House,
Bodmin
PL31 2RP
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)