About this role
Job summary
Grange Medical centre is seeking a friendly, reliable, and professional Receptionist to join our GP practice for 20 hours per week to cover Oaklane Surgery Monday, Tuesday, Thursday and Friday 1.30PM to 6.30PM. This is an excellent opportunity for someone looking for part-time role within a healthcare setting.
Main duties of the job Key Responsibilities
Welcoming patients and visitors in a courteous and professional manner.
Answering telephone calls and directing enquiries appropriately.
Booking, amending, and cancelling appointments.
Maintaining accurate patient records and ensuring confidentiality.
Handling general administrative and reception duties.
Providing excellent customer service to patients and colleagues.
About us
A supportive and friendly working environment. Opportunity to contribute to patient care and community health.Flexible working arrangements where possible.Free tea / coffeeLunch once a month when holding trainings / practice meetingFree car park
Job description Job responsibilities
Receptionist Duties
Polite and professional Front of House meeting and greeting
Run surgeries, deal with patient enquiries ( in person and on telephone)
Significant telephone admin; request for appointments, home visits, etc
Book appointments to extended access serviceManage requests for online services
Take clear and concise messages with all relevant details records and designated spot
Maintain patient safety and patient confidentialityProcess repeat prescriptions using practice protocol
Liaise with local chemists as appropriate
Book ambulances (and record as per protocol)
New patient and temporary patient administration
Telephone liaison with secondary care providers and laboratories chasing up appointments and results
Ambulance bookings
General enquiries
General Admin Duties
Remember smart card and passwords for security
Manage computer generated tasks on daily basis
Tidy/ update computerised records for Data Quality.
File and retrieve manual medical records when required
Promote patient surveys and newsletters
Clinical Recall and Administration letters
SMS messages to patients (reminders etc)
Signpost patients to services ( eg Carers Resource, social prescriber , pharmacist)
Contribute to practice performance targets
Validate instructions from hospital letters and raise with GP where appropriate
Attend relevant training to meet the requirements of the role and improve skills
Log IT faults and problems to helpdeskUse NHS intranet email facility for info, instructions, amendments etc
Report all Information governance incidents
Maintain data security at all times (clear desk procedures, lock out computers etc)
Daily post duties ( open mail, stamp etc) and mail all post at end of shift
Photocopying
Update patient registration details on computer(tel numbers, addresses etc)
Prepare appropriate documentation for clinics, e.g. send appointments, complete forms, prepare consent forms etc
Open and close premises (lock doors, set alarms, close and lock windows)
Occasional home working when business needs dictate.
Person Specification
Qualifications Essential
GCSE with English and Maths
Desirable
NVQ level 3
Experience Essential
Essential Requirements Strong communication and interpersonal skills. Good organisational skills and attention to detail. Ability to maintain confidentiality and professionalism at all times. Basic IT skills and confidence using computer systems. Previous reception or customer service experience.
Desirable
Desirable Experience working in a GP practice, healthcare environment, or NHS setting. Familiarity with clinical SystmOne.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Grange Medical Centre
Address Grange Medical Centre
1 Horton Grange Road
Bradford
West Yorkshire
BD7 3AH
United Kingdom
Employer's website https://www.drsyedzaidiandassociates.nhs.uk/Home (Opens in a new tab)