About this role
Job summary We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity to join us as we continue to expand throughout the UK.
Main duties of the job As a Patient Services Officer, you will be responsible for delivering high-quality administrative and patient centred services support to patients, ensuring a positive experience across all interactions.
The role involves managing enquiries that come through the feedback inbox and to the Risk and Compliance team, maintain accurate and confidential records, input and update information on electronic systems, such as Datix and supporting the smooth delivery of patient-centred services with a clear focus on Patient Voice.
About us Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.
CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Job description Job responsibilities We are looking for someone who can: Provide administrative and operational support to the Complaints Manager. Assist in logging, tracking, and monitoring complaints and concerns. Ensure timely acknowledgement and escalation of complaints in line with policy. Support investigations by gathering information and documentation. Liaise with internal teams to obtain responses and updates around complaints, feedback and DSARs. Log, track, and process Data Subject Access Requests (DSARs) in line with GDPR. Support the collation and reporting of themes, trends, and learning. Maintain accurate and confidential patient records and update electronic systems. Maintain accurate DSAR records and handle personal data securely. Ensure compliance with organisational policies and complaints standards. Identify and escalate risks affecting patient care or experience.
What youll bring to the role: GCSE qualification in Maths and English. Experience in customer service, administration, or similar roles. Ability to manage multiple tasks and prioritize effectively in a busy environment. Ability to work independently and as part of a team. Empathetic and patient focused. Proactive in solving problems and managing queries. Ability to navigate IT systems efficiently including Microsoft Office Suite
Person Specification
Additional Criteria Essential
GCSE qualification in Maths and English. Experience in customer service, administration, or similar roles. Ability to manage multiple tasks and prioritize effectively in a busy environment. Ability to work independently and as part of a team. Empathetic and patient focused. Proactive in solving problems and managing queries. Ability to navigate IT systems efficiently including Microsoft Office Suite
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name CHEC
Address CHEC Preston
Preston
PR2 9WT
United Kingdom
Employer's website https://www.communityhealthservices.co.uk (Opens in a new tab)