About this role
Job summary
We are seeking a highly organised and proactive Waiting List Co-ordinator/Patient Pathway Validator to support the effective management of the Gynaecology waiting list and patient pathways. The successful candidate will play a key role in ensuring patients are scheduled appropriately, and their pathways are validated while delivering a high standard of administrative support.
The successful candidate will be working closely with consultants, clinical teams, theatre scheduling staff, patient access services, the post holder will be responsible for monitoring waiting lists, coordinating appointments and procedures, maintaining accurate patient records, and communicating professionally with patients and healthcare professionals.
The ideal candidate will possess excellent organisational and communication skills, strong attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.
Main duties of the job
The successful candidate will have a methodical approach to work, be extremely well organised and have a flexible attitude incorporating our Trust PRIDE values. Good communication skills are essential to this post.
The successful candidate must be able to work in a team and independently
The candidate will be responsible for managing waiting lists, liaising with patients and clinicians, and booking diagnostic/therapeutic procedures.
Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary. Having strong personable skills is also essential in this role.
All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
Undertake responsibility for waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems. Record all relevant information to Trust guidelines in line with Information Governance and policies. To implement booked admission protocols and procedures for Gynaecology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation. To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit. Compile the departmental theatre lists and assign patient confirmation times. Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner. To make all necessary outpatient, consenting and pre-assessment appointments for GA/LA cases according to TCI dates. To keep all patient details up-to-date on the patient management system in order that information is available for theatre lists, audit purposes and any other data that may be required To deal with queries, visitors and telephone enquiries in a helpful, courteous and efficient manner. Attending weekly MDT Oncology Meetings. Ensuring theatre lists are booked in line with the trusts 6-4-2 Policy. Ensuring patients are booked in order of weeks wait while ensuring all clinical urgent patients are booked as required. Attend weekly meetings with the management team to provide updates on the trusts backlog patients. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications Essential
Good standard of literacy and numeracy (GCSE or equivalent, at grade C or above in Mathematics and English)
Skills Essential
Good IT skills particularly Excel (Microsoft Office and PAS) Able to use own initiative and work autonomously
Attitude, aptitude Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)