About this role
Job summary
This is an exciting opportunity to join our Ophthalmology service as a Band 3 Administrator, playing a key role in supporting the delivery of high-quality patient care across the wider team. You will be part of a busy, supportive and collaborative service, contributing to the smooth running of administrative processes that underpin clinical activity and patient pathways.
We are looking for a proactive and organised individual with excellent communication skills, who enjoys working in a fast-paced environment. This role offers the opportunity to develop your administrative skills while making a real difference to patient experience and service delivery. If you are passionate about providing excellent customer service and want to build a career within the NHS, we would welcome your application.
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Job description Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
As an Ophthalmology Administrator, you will provide comprehensive administrative support to the service, ensuring efficient coordination of patient pathways and day-to-day activities. You will work as part of the wider Ophthalmology team, supporting clinical services across the department as required.
Key responsibilities include clinic coordination and booking, validation of waiting lists, and supporting the effective management of patient appointments. You will have regular contact with patients, carers and staff via telephone and email, delivering a professional and patient-centred service at all times.
The role involves the daily use of multiple IT systems, including Epic and Microsoft Office, to maintain accurate records, support reporting, and assist with service monitoring. You will work closely with colleagues and senior staff to identify and escalate any capacity or operational issues, ensuring timely resolution and continuity of care.
This is a varied role where you will need to prioritise your workload effectively, use your initiative, and adapt to the changing needs of the service. You may also be required to provide cross-cover for colleagues and support other administrative functions as needed.
Working Pattern: 4 working days per a week (08:00 - 16:00 or 09:00 - 1700). Hours to be discussed at interview.
Interview Date: Tuesday 14th July 2026
For further information please contact: Dawn Redmore / Helen Roe (Failsafe Officers) [email protected]
This is a fixed term contract until 05/07/2027. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements Essential
See job description text above, and (where applicable) you can download a copy of the full job description
Desirable
See job description text above, and (where applicable) you can download a copy of the full job description
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Devon University Healthcare NHS Foundation Trust
Address North Devon District Hospital
Raleigh Park
Barnstaple
Devon
EX31 4JB
United Kingdom
Employer's website https://royaldevon.nhs.uk/ (Opens in a new tab)