About this role
Job summary
Are you an inspiring leader with the drive, determination and organisational skills to help shape the future of primary care?
Inspire Healthcare, Yorkleigh Surgery is seeking an exceptional Practice Manager to lead our dedicated and enthusiastic team. This is a fantastic opportunity for an ambitious and forward-thinking individual who thrives on challenge, embraces innovation, and is passionate about delivering outstanding patient care.
As Practice Manager, you will play a pivotal role in the day-to-day leadership and strategic development of the practice. Working closely with the Partners, Senior Management Team and colleagues across Inspire Healthcare, you will ensure the smooth and efficient running of the surgery.
We are looking for a confident and motivated leader who can inspire teams, manage change effectively, and foster a positive, supportive working environment. The successful candidate will possess excellent organisational and communication skills, strong business acumen, and the ability to balance operational demands with long-term strategic goals.
If you are an enthusiastic and resilient leader with a passion for primary care, a commitment to excellence, and the determination to deliver positive outcomes for patients and staff alike, we would love to hear from you.
Main duties of the job
The Practice Manager is responsible for the efficient, effective and safe management of the GP practice, ensuring the well-being of patients, GPs and staff, and the overall running of the practice.
About us About Inspire Healthcare
Inspire Healthcare is a forward-thinking GP Partnership providing high-quality primary care services across Gloucestershire. With a growing network of practices serving diverse communities throughout the county, our mission is simple: working with our communities to improve lives through accessible, compassionate and innovative healthcare.
Our Partnership brings together a range of established and respected GP practices, enabling us to combine the benefits of local, patient-focused care with the strength, resilience and opportunities of a larger organisation. By working collaboratively across practices, we are able to share expertise, develop services, support our workforce and improve outcomes for the populations we serve.
Inspire Healthcare currently operates practices across Gloucestershire, including Church Street Medical in Tewkesbury, St Catherine's Surgery and West Cheltenham Medical in Cheltenham, and Upper Thames Medical in Cirencester and Lechlade. More recently, Yorkleigh Surgery has joined the Inspire Healthcare family, further strengthening our presence within Cheltenham and creating exciting opportunities for collaboration and service development.
At the heart of Inspire Healthcare is a commitment to supporting our people. Staff benefit from opportunities to develop professionally, work collaboratively across practices and contribute to the future direction of primary care services within Gloucestershire.
Job description Job responsibilities
Job Description
Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff Direct line management of all non-clinical staff and a dotted line to clinical staff Managing the recruitment process for the practice ing contracts for services i.e. cleaning, gardening, window cleaning etc Leading change and continuous improvement initiatives alongside the Head of Group Operations and Group Practice Manager Contributing to the reviewing and updating of all Inspire healthcare group policies and procedures Developing, implementing and embedding an efficient business continuity plan Working alongside the Head of Group Finance and Head of Group Operations in working on the financial elements of the practice, including budgets etc. Supporting the team to reach QOF targets (supported by the nursing and administrative leads) Coordinating the practice diary, ensuring meetings are scheduled appropriately Attending external meetings as Practice Manager representative as required Contribute to Yorkleigh Surgery newsletter Work with the Patient Participation Group and colleagues to improve the patient experience Complaints management in line with the Inspire Healthcare process and annual return. Liaising with the ICB for direct patient complaints Overseeing management of the premises, including health and safety aspects such as risk assessments, safety checks. Ensuring all checks and assessments are documented. Overseeing the practice IT system, delegating staff to act as administrators Ensuring compliance with IT security and Information Governance Coordinating of all projects within the practice and contributing to wider Inspire Healthcare initiatives Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Ensuring that this is documented. Finance Manage QOF jointly with the other Practice Managers, monitor target achievement to maximise practice income Manage and maximise all enhanced services, ensuring that such services meet the required standards Ensure submission of any claims/audits to meet deadlines. Support the finance team with payroll information and queriesHuman Resource/Administration Overall management of the practice team Promote change management within the practice teams to optimise performance and promote positive morale Undertake any disciplinary procedures in accordance with approved practice and current law Promote and support the development of practice members Work with the Allied Health Manager and Cheltenham Nurse Manager on nursing provision within the practice Work with the Reception Manager in ensuring adequate cover arrangements across the practice including review of workload and staffing levels of reception Manage the clinical rotas and book locums where necessary. Liaise with the Head of Group operations and Senior Partner on clinical provision issues. Induction, probationary review of new non-clinical staff and annual appraisals Managing and keeping full records of sickness absence and undertaking HR reviews as and when required Regularly review staff development and ensure all staff have regular appraisals and 1:1s Ensure systems are being followed to deliver high standard of achievement of enhanced services. Contribute to staff newsletters and practice awards on a quarterly basis Undertake reviews of all complaints and significant events. Collate and action as appropriate Attend PCN meetings alongside the GP representative Attend the Inspire Healthcare Group Operations meetingsIT Liaise with computer suppliers if any IT issues Ensure all staff are appropriately trained to utilise IT Ensure compliance with NHS and data protection requirements Clinical diary management Support on the patient facing aspects of System 1 to include all aspects of rota set up and diary management Lead in the co-ordination of immunisation campaigns (flu, pneumo, shingles, etc) as and when required, liaising with key clinical team membersHealth and Safety Ensure building facilities are maintained to satisfactory standards Undertake regular health and safety audits to ensure compliance (legionella, fire) Significant event analysis Support the clinical nursing manager in infection control audits and COSHH Investigate all reported incidents and accidents in accordance with legislative requirementsSafeguarding Contributing to the protection of children and adults from abuse and neglect using the specific skills, resources and capacity available in general practice by: implementing professional safeguarding responsibilities which includes continual professional development in safeguarding preventing abuse and neglect identifying abuse and neglect responding appropriately to abuse and neglect, including supporting victims and survivors of abuse Ensuring there are governance systems and processes in place to support safeguarding working collaboratively with other health colleagues, safeguarding partners
Person Specification
Qualifications Essential
Educated to degree level or relevant experience in healthcare or business Good standard of education with excellent literacy and numeracy skills Experience of working with the general public Experience of working within budgets Experience of working in a health care setting Experience of managing large multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Ability to identify opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Ability identify opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Effective time management (Planning & Organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintains confidentiality at all times Full UK driving licence
Desirable
Leadership and / or Management Qualification NHS / Primary Care General Practice experience Relevant health and safety experience Experience of chairing meetings, producing agendas and minutes Systm One experience
Experience Essential
Experience of working with multi-disciplinary teams Experience of working in public facing roles
Desirable
Experience of working within an NHS / Primary Care setting Experienced Practice Manager
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Yorkleigh Surgery
Address 93 St. Georges Road
Cheltenham
Gloucestershire
GL50 3ED
United Kingdom
Employer's website https://www.yorkleighsurgery.co.uk/ (Opens in a new tab)