About this role
Job summary
We are looking for a friendly and organised Practice Receptionist & Administrator to join our supportive and values-driven team at Inclusion Healthcare. This is a unique and rewarding opportunity to work in a specialised service supporting vulnerable patient groups, including people experiencing homelessness, asylum seekers, and others facing significant health inequalities.
Youll be the first point of contact for our patients, playing a key role in creating a welcoming and inclusive environment while helping to deliver high-quality, compassionate care. If you are passionate about making a difference and want to be part of an outstanding organisation, we would love to hear from you.
Main duties of the job
You will be the first point of contact for patients, providing a professional and welcoming reception service both face-to-face and over the phone. The role involves supporting the day-to-day running of the practice, managing appointments, handling enquiries, and working closely with the clinical team to ensure patients receive the support they need.
You will engage with a diverse patient group, including individuals with complex needs, so a calm, flexible, and compassionate approach is essential.
About us
Inclusion Healthcare is a not-for-profit social enterprise providing specialist primary care services to people experiencing homelessness, asylum seekers, and other vulnerable groups across Leicester and Loughborough. We are proud to be an Outstanding-rated organisation, reflecting the quality of care we deliver and the commitment of our teams.
You will be joining a friendly, supportive, and values-driven team that is passionate about reducing health inequalities and improving access to care. We promote a positive and inclusive working environment where staff wellbeing, development, and teamwork are a priority.
We offer a range of benefits, including generous annual leave, enhanced sick pay and maternity leave, protected learning time (PLT), staff events and team gatherings, and sponsored development opportunities. We also run regular staff engagement initiatives, such as recognition schemes with small rewards to celebrate great work, fruit baskets, and opportunities to celebrate cultural and religious events together. Additional benefits include access to the Cycle to Work scheme, NHS discounts, and a free Employee Assistance Programme.
Job description Job responsibilities
Job Title: Practice Receptionist & Administrator
Pay: £13.02 per hour
Hours: 20 hours per week
Tuesday: 07:45 12:30
Wednesday: 07:45 13:00
Thursday: 13:00 18:30
Friday: 12:30 17:00
Department: Administration Team
Location: Inclusion & Assist Practice, Charles Berry House (Leicester) and Falcon Centre (Loughborough)
Reports to: Patient Services Manager
Job Purpose
This is a varied, multi-skilled role providing high-quality reception and administrative support within a busy primary care setting.
You will be the first point of contact for patients and visitors, supporting access to services in a courteous, professional, and efficient manner, while contributing to the smooth running of the practice.
Key Responsibilities
Provide a professional and welcoming reception service, both face-to-face and over the phoneBook and manage appointments, ensuring accurate information is recordedHandle patient queries and support access to servicesProcess prescriptions and manage patient registrationsMaintain accurate patient records using SystmOneScan, file, and manage incoming and outgoing correspondenceSupport referral processes, including e-referralsLiaise with clinicians, colleagues, and external agenciesProvide general administrative support, including filing, post handling, and data entryAdministrative Duties
Maintain effective filing and record-keeping systemsProcess patient documentation and ensure records are up to dateManage workflow tasks and templates within SystmOneSupport data collection and reporting where requiredArrange patient transport where necessaryEnsure all patient interactions are accurately recordedCommunication and Teamwork
Communicate effectively with patients, colleagues, and external partnersProvide a calm, professional, and empathetic approach, particularly when dealing with vulnerable individualsAdapt communication style to meet the needs of diverse patient groupsWork collaboratively with the wider healthcare teamWorking Environment
This role involves working with vulnerable and sometimes complex patient groups. The ability to remain calm, patient, and professional in challenging situations is essential.
Additional Responsibilities
Work flexibly across reception and administration functions as requiredParticipate in training and continuous professional developmentSupport safeguarding, infection control, and health & safety requirementsContribute to maintaining a clean, safe, and welcoming environment
Person Specification
Experience Essential
Person Specification (Summary) Essential: Strong communication and customer service skills Good IT and organisational skills Ability to work independently and as part of a team Reliable, flexible, and empathetic approach Desirable: Experience in a healthcare or GP setting Experience working with vulnerable groups Knowledge of SystmOne or NHS systems
Qualifications Essential
Person Specification (Summary) Essential: Strong communication and customer service skills Good IT and organisational skills Ability to work independently and as part of a team Reliable, flexible, and empathetic approach Desirable: Experience in a healthcare or GP setting Experience working with vulnerable groups Knowledge of SystmOne or NHS systems
Desirable
Person Specification (Summary) Essential: Strong communication and customer service skills Good IT and organisational skills Ability to work independently and as part of a team Reliable, flexible, and empathetic approach Desirable: Experience in a healthcare or GP setting Experience working with vulnerable groups Knowledge of SystmOne or NHS systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Inclusion Healthcare CIC
Address Charles Berry House
45 East Bond Street
Leicester
Leicestershire
LE1 4SX
United Kingdom
Employer's website https://inclusionhealthcare.co.uk/ (Opens in a new tab)