About this role
Job summary
We are looking for a receptionist to join our friendly team. This is a part time role of 22.5 hours per week. Weekly hours - Wednesday 7.30am - 1.30pm, Thursday 10am - 6.30pm, Friday 7.30am - 4.30pm. Flexibility is essential for holiday/sickness cover. GP reception experience (including Emis Web and Docman experience) is preferable but training will be provided where necessary. Interviews will take place week commencing 06.07.2026. Start date preferable week commencing 27.07.2026. Closing date is 01.07.2026 or sooner if sufficient applications are received. If you have not heard from us within 3 working days of the closing date you have not been successful on this occasion.
Main duties of the job
Your role is to ensure a professional, consistent and efficient service is provided for all users of Ellenbrook Medical Centre. One of our top priorities is to keep all information relating to patients and the practice business confidential in line with GDPR.
On a day to day basis there will be lots of contact (telephone and face to face) with patients, visitors and colleagues, whilst organising and actioning practice administration. Being able to work as a team member and independently is essential as well as time management.
About us
We are a friendly and supportive team with minimal staff turnover. We look forward to welcoming the successful candidate into our team.
Job description Job responsibilities
Reports to: Assistant Manager
Responsible to: GP Partner
Main purpose of job:
Your role is to ensure a professional, consistent and efficient service is provided for all users of Ellenbrook Medical Centre. One of our top priorities is to keep all information relating to patients and the practice business confidential in line with GDPR.
Responsibility for patient care
To direct patients to areas within the surgery as appropriate
To be sensitive to the patients needs and requirements
To adhere to patient confidentiality
To book appointments, take messages, process prescriptions as requested
To ensure patients samples are sent/given to appropriate department/person
Report safeguarding concerns where appropriate.
Computer input
GP links, registration
Registering new/temporary patients
Appointments
Repeat prescriptions
Results, discharges, A/E report, investigations
Respond to Emis Access requests
Actioning Docman
Daily use of NHSmail
Reception duties
Answering telephone
Taking messages
Reception desk
Receiving patients
Making appointments
Sending patients into surgeries
Prescriptions
Dealing with daily post
Receiving samples from patients
Liaising with attached staff
Filing
Receiving reps and visitors to the surgery
Filing in, photocopying, recording and sending hospital referrals when requested
Obtaining results/ letters from hospital as requested
Ensuring waiting room kept tidy
Duties other than reception
Answering telephone
Issuing prescriptions
Actioning messages, tasks and Docman workflows
Scanning
Getting baby clinic supplies together
Filing
Organising/ assisting practice nurse and doctors with audits and chronic disease management clinics
Attending practice meetings
Keeping diary for non-patient appointments for doctors and nurse
Opening mail and ensuring all letters get to recipient as soon as possible
Receiving messages for and helping other ICB members as necessary
Answering general enquiries, explaining practice procedures, receiving and noting down visit requests
Other general administrative duties as may be requested by doctors, nurse or practice manager.
Acting as chaperone for clinical staff if needed
Ensuring areas are kept tidy
Ensuring trolleys and doctors offices are stocked
Photocopying
Assisting locums with any queries
Registering patients
Responsibilities for human resources
To develop and improve competencies by attending meetings and training and through appraisal
To keep to hand any memos or references which are appropriate for your daily tasks
Responsibility for physical and financial resources
To take steps as appropriate to ensure personal safety within the practice
To ensure good housekeeping within the surgery
To be responsible for monitoring stock to ensure adequate supplies and reporting when stock needed
To ensure the waiting room and other areas are kept tidy and free from any hazard
To return patients records to the Health Authority when requested ensuring full computer records are also sent
To ensure doctors trolleys in surgeries are fully stocked, bins and sharps boxes changed
To give receipt to practice manager for any goods bought for the practice with money from the petty cash
To ensure filing is kept up to date
To give patients a receipt for any money taken for private work done by the doctor
Communication and leadership
To open and deal with post from all sources
Making sure all messages are full, correct and ready to present to the appropriate person
To communicate with all professionals when necessary written and verbal
To communicate with team members within the practice
To attend meetings when required
To record all relevant and important information appropriately
Planning and organising
To plan and prioritise allocated workload
To collect relevant data and information
To have correct paperwork ready for immunisations and baby clinics
To take appropriate action in relation to risks
Partnership working
To work closely with team members within the practice
To encourage an open, blame free culture
To interact with all other CCG/ICB/NHS England staff, social services, the voluntary sector and other appropriate agencies to ensure continuity of patient care
To work with all members of the primary health care team
To liaise when necessary with secondary services
Analysis and data management
To collect and input relevant data on to the computer system
To ensure the correct use of codes
To scan or record documents into patients computer records as appropriate
To ensure updates to patients computer/written records where appropriate
To deal with requests from solicitors/insurance companies/employers requiring copies/reports of patients records
Research, development and audit
To make effective use of training to update knowledge and skills
Equality and diversity
You will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rightsYou will not discriminate against any person for any of the following reasons
SexGender reassignmentMarital statusAgeDisabilityRaceReligionSexual orientationMaternity/pregnancyDue to the practices commitment to continuous improvement, it is likely that the post will evolve over time.
Person Specification
Qualifications Desirable
GCSE grade A to C in English and Maths
Knowledge and Skills Essential
Numeracy Skills Computer Skills Excellent communication skills Good customer service skills Flexibility of working hours
Experience Desirable
GP reception experience Emis Web experience Docman experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ellenbrook Medical Centre
Address 14 Morston Close
Worsley
Greater Manchester
M28 1PB
United Kingdom
Employer's website https://www.ellenbrooksurgery.co.uk/ (Opens in a new tab)