About this role
Job summary
We are a friendly, patient-focused GP Surgery based on the Southport, Merseyside seeking a reliable and professional Full-Time Receptionist to join our big and supportive team.
This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in providing a high standard of customer service.
Applicants must have a right to Live & Work in United Kingdom.
Applicants must be self motivated, able to work under pressure, be eager to learn, and have excellent communication and IT skills. This busy and varied role requires the ability to work as part of a team .
Experience of working in General Practice or other NHS setting is preferable, however full training will be given.
This role requires a flexible approach to working to provide additional cover when required and the ability to adapt to change.
Please ensure the attached application form is fully completed and uploaded within your Supporting Information section. Failure to do so may result in your application being rejected.
Main duties of the job
Opening and closing the practice and ensuring the premises remain secure in line with practice procedures Welcoming patients and visitors to the surgery in a professional and compassionate manner Managing incoming telephone calls and booking appointments Handling patient enquiries and directing requests appropriately Maintaining accurate patient records and updating information where required Processing prescriptions and administrative requests in line with surgery procedures Confidently using a range of practice systems and software to manage appointments, patient records, and administrative tasks Ensuring confidentiality is maintained at all times
About us
St Marks Medical Centre is a busy and friendly 3 partner practice with a practice population of approximately 16500 patients.
Our clinical team consists of 3 Partners, 10 Salaried GP's, 2 Clinical Pharmacists, 1 ANP, 1 ACP and 4 Practice Nurses, 1 Nurse Associate, 2 HCA's, 2 GP Assistants, 1 Complex Lives Care Co-ordinator . We are a training Practice and currently have a GP trainee.
What We Offer
A welcoming and supportive working environment Opportunity to work within a valued local healthcare setting Training and ongoing support
Job description Job responsibilities Job responsibilities
Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To follow practice protocols and procedures.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Key Responsibilities
Opening and closing the practice and ensuring the premises remain secure in line with practice procedures
Welcoming patients and visitors to the surgery in a professional, duty of care and compassionate manner Managing incoming telephone calls and booking appointments Managing incoming emails, responding them and triaging them where appropriate. Handling patient enquiries and directing requests appropriately and on timely manner Maintaining accurate patient records and updating information where required accurately and timely Processing prescriptions and administrative requests in line with surgery procedures Confidently using a range of practice systems and software to manage appointments, patient records, and administrative tasks Ensuring confidentiality is maintained at all timesThis job description is not intended to be exhaustive and may be amended to meet the future needs of the practice.
Person Specification
Qualifications Essential
GCSE Grade A to C or 4 to 9 in English and Maths (or equivalent) Please ensure the attached application form is fully completed and uploaded within your Supporting Information section. Failure to do so may result in your application being rejected.
Desirable
Previous relevant experience in a healthcare setting Experience in a receptionist or administrative role
Experience Essential
Excellent Communication Skills Attention to details Excellent Customer Service Skills
Desirable
Experience of working in a GP practice or NHS office environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name St Marks Medical Centre
Address St. Marks Medical Centre
42 Derby Road
Southport
Merseyside
PR9 0TZ
United Kingdom
Employer's website https://www.stmarksmc.nhs.uk/ (Opens in a new tab)