About this role
Job summary
PLEASE NOTE THIS POST IS NOT AGENDA FOR CHANGE AND IS SUBJECT TO SOUTH TEES HEALTHCARE MANAGEMENT LTD TERMS AND CONDITIONS.
An exciting opportunity has arisen for a Pharmacy Counter Assistant to join a dedicated team working in the Outpatient Pharmacy at James Cook University Hospital. The post holder will be a key member of the outpatient's pharmacy team, making major contributions to the daily workflow to ensure outstanding quality services for customers and service users.
Under the leadership of the pharmacy manager, the successful candidate will deliver outstanding services, ensuring that these are provided in accordance with the relevant professional, ethical, legal and locally agreed policies, procedures and standards.
Main duties of the job
The successful candidate will use excellent customer service skills to greet customers, hospital staff and service users both at the reception counter and via the telephone. They will accurately receive prescriptions into the pharmacy, and correctly receive payment for prescriptions and other items using the till.
THE SUCCESSFUL CANDIDATE MUST BE ABLE TO WORK THE REQUIRED HOURS ON A FLEXIBLE SHIFT PATTERN COVERING THE PHARMACY OPENING HOURS.
Other responsibilities include providing advice on over the counter products, referring patients appropriately to the pharmacist, operating IT systems, and supporting stock management when necessary.
We are looking for a motivated and positive individual who can contribute to the efficiency of the outpatient pharmacy services, with outstanding customer satisfaction and communication skills. Applying candidates should be strong team players, be flexible to change and have confidence to effectively liaise with other health care professionals in a hospital setting. The successful candidate will be required to obtain the Medicines Counter Assistant Qualification via distance learning, if not already held.
Please note this post will close at sufficient applicants.
About us
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Job description Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Knowledge Essential
Excellent customer service skills. Excellent written/oral communication skills. Excellent time management skills and ability. Confident and assertive dealing with the general public and healthcare professionals. Flexible and able to modify approach to achieve objectives. Ability to be supportive and demonstrate empathy in appropriate situations.
Experience Essential
Previous experience in customer service
Qualifications Desirable
GCSE's A-C (Maths & English) or equivalent qualification or experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Tees Healthcare Management Limited
Address The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
United Kingdom
Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)