About this role
Job summary
ICO Health Group is seeking an experienced and highly organised Medical Secretary/Administrator to join our busy and friendly GP practice team. The successful candidate will provide comprehensive secretarial and administrative support to clinicians, ensuring the efficient management of referrals, clinical correspondence, and patient records.
Applicants must have a minimum of 5 years' experience working within an NHS GP Practice and possess a strong understanding of NHS referral pathways, medical terminology, and primary care systems, including EMIS Web and e-RS. This role requires excellent communication, organisational, and prioritisation skills, together with a commitment to delivering high-quality patient-centred support in a fast-paced environment.
Main duties of the job
The Medical Secretary/Administrator will provide high-quality administrative and secretarial support to the clinical team, ensuring the smooth and efficient operation of practice services.
Key responsibilities include:
Managing and processing referrals via the NHS e-Referral Service (e-RS).Preparing, processing, and monitoring referrals to secondary care and community services.Handling incoming and outgoing clinical correspondence, including hospital letters, reports, and discharge summaries.Maintaining accurate and up-to-date patient records using EMIS Web, Docman, and other clinical systems.Liaising with hospitals, community providers, patients, and external agencies regarding referrals and appointments.Tracking referral outcomes and following up outstanding investigations, appointments, and reports.Providing administrative support to GPs and the wider multidisciplinary team.Responding to patient enquiries relating to referrals and correspondence in a professional and timely manner.Ensuring confidentiality is maintained in accordance with GDPR, NHS policies, and practice procedures.Supporting the Practice Manager and clinicians with additional administrative duties as required.Contributing to the effective delivery of high-quality patient care through efficient administrative processes.
About us
We are a friendly and happy team based at Downham Health & Leisure Centre in BR1.
List size is 10,000
2 Partners
3 Salaried GPs
1 FT Practice Nurse
1 Health Care Assistant
1 ANP
2 PAs
Full compliment of administration staff
Job description Job responsibilities
Medical Secretary / Administrator
Employer: ICO Health Group Location: Downham Health & Leisure Centre BR1 5EP Job Type: Full-Time, Permanent Salary: Dependant on Experience Hours: 37 hours per week
About Us
ICO Health Group is a busy, patient-focused GP practice committed to delivering high-quality healthcare services to our local community. We are seeking an experienced and highly organised Medical Secretary/Administrator to join our friendly and supportive team.
This is an excellent opportunity for an individual with substantial NHS General Practice experience who thrives in a fast-paced environment and is committed to providing exceptional administrative support to both clinicians and patients.
Main Duties of the Job
The successful candidate will provide comprehensive secretarial and administrative support to the clinical team, ensuring efficient management of referrals, correspondence, and patient records.
Key responsibilities will include:
Processing and managing referrals through the NHS e-Referral Service (e-RS) Typing, preparing and processing clinical correspondence Managing incoming and outgoing correspondence, including hospital letters and reports Monitoring referral pathways and following up outstanding appointments and outcomes Liaising with hospitals, community services, patients, and external healthcare providers Maintaining accurate patient records and updating clinical systems Supporting the practice with administrative tasks to ensure the smooth running of services Handling confidential information in accordance with GDPR and NHS policies Assisting patients with referral-related queries in a professional and courteous manner
About You
Essential Criteria:
Minimum of 5 years' experience working within an NHS GP Practice Previous experience as a Medical Secretary and Administration in Primary Care Excellent knowledge of NHS referral processes and the NHS e-Referral Service (e-RS) Strong understanding of medical terminology Experience using GP clinical systems such as EMIS Web and Docman Excellent organisational skills and attention to detail Strong communication and interpersonal skills Ability to prioritise workload and work independently under pressure Competent in Microsoft Office applications Desirable Criteria:
Experience in a multi-site GP practice Knowledge of QOF, enhanced services, and primary care pathways Experience supporting GP partners and wider multidisciplinary teams What We Offer
Competitive salary dependent on experience NHS Pension Scheme Supportive and friendly working environment Annual leave entitlement in line with NHS terms and conditions Free parking Additional Information
Please note that applications will only be considered from candidates who can demonstrate a minimum of 5 years' NHS General Practice experience. Applications from candidates without relevant GP practice experience may not be shortlisted.
We are committed to promoting equality, diversity, and inclusion and welcome applications from all suitably qualified candidates.
Person Specification
Qualifications Essential
Good standard of education including GCSE English and Mathematics (or equivalent) Medical terminology qualification or equivalent experience
Desirable
Secretarial, administrative, or business qualification
Additional Essential
Ability to work full-time hours. Satisfactory references and pre-employment checks. Eligibility to work in the UK. Good interpersonal and Communication skills
Desirable
Live local to the practice
Experience Essential
Good understanding of NHS General Practice operations and procedures Knowledge of NHS referral pathways and processes Understanding of medical terminology Knowledge of confidentiality, GDPR, and Information Governance requirements Understanding of safeguarding responsibilities within primary care Awareness of NHS policies and standards relevant to the role
Desirable
Experience of working in General Practice
Personal Attributes Essential
Excellent written and verbal communication skills Strong organisational and time management skills Ability to prioritise workload and meet deadlines High level of accuracy and attention to detail Ability to work independently and use initiative Excellent interpersonal skills and ability to work as part of a team Competent in Microsoft Office applications including Outlook, Word, and Excel Ability to handle sensitive and confidential information appropriately Ability to remain calm and professional under pressure
Desirable
Excellent written and verbal communication skills Strong organisational and time management skills Ability to prioritise workload and meet deadlines High level of accuracy and attention to detail Ability to work independently and use initiative Excellent interpersonal skills and ability to work as part of a team Competent in Microsoft Office applications including Outlook, Word, and Excel Ability to handle sensitive and confidential information appropriately Ability to remain calm and professional under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name ICO HEALTH GROUP
Address Moorside Surgery
7-9 Moorside Road
Bromley
Kent
BR1 5EP
United Kingdom
Employer's website https://www.icohealthgroup.co.uk/ (Opens in a new tab)