About this role
Job summary
As a member of our GP Surgery in Worsley the successful applicant will help deliver admin and reception services in order to support high standards of patient care.They will be responsible for the general administrative and reception functions within the Practice.
Main duties of the job
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.Booking, cancelling, amending patients appointments using EMIS web clinical software.Manning the practices email inbox.
To maintain a good rapport/relationship between internal and external customers of the Practice at all times.To have an overview of the demands and workflow of the Practice during the working day.To book/cancel and amend patients appointments using the clinical system.Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
About us
Dearden Avenue Medical Practice is a well-established, highly-successful, training practice based in Worsley. We pride ourselves on being a friendly, organised and family-orientated surgery, gaining excellent patient feedback.
Job description Job responsibilities
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
Booking, cancelling, amending patients appointments using EMIS web clinical software
Manning the practices email inbox
To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
Arranging appointments for patients reviews as part of QOF management
Register new patients living within our catchment area
Dealing with internal and external post
Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
Effectively signpost patients to services appropriate to their needs
Scanning and action the clinical correspondence as per GP instructions into the patients medical records
To email referrals to the relevant hospital departments as requested by clinical staff & accurately document the receipt in patients records. Processing of referrals using e-RS (previously known as Choose & Book).
Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.
Filing prescriptions actioned by the GP
Processing the deductions.
To be flexible to cover shifts in the event of staff holidays and sickness at short notice.
Person Specification
Experience Essential
Previous administration/receptionist experience in a GP Practice Experienced in providing information and advice to patients/relatives. The ability to exercise judgement when dealing with patient enquiries /problems. Excellent Computer Skills. Knowledge of EMIS web clinical system Knowledge and working with Docman (coding) The ability to manage own workload and act independently. Excellent communication and interpersonal skills. High degree of accuracy with regard to patient correspondence and filing. Sensitivity and empathy with people from different backgrounds. Good standard of literacy and numeracy. Ability to work without close supervision. The ability to work to a professional standard
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dearden Avenue Medical Practice
Address Dearden Avenue
Little Hulton
Manchester
M38 9GH
United Kingdom
Employer's website https://www.deardenavenuemedicalpractice.nhs.uk/ (Opens in a new tab)