About this role
Job summary
This role is for our most senior employee and requires someone with good organisation, prioritisation and communication.
The Partners should be kept up to date with all tasks, issues, concerns on a regular basis
Responsibility for the smooth, efficient and profitable running of the practice
Responsibility to maintaining a happy and committed team
Main duties of the job
To support the Partners at all times and execute tasks requested by the Partners in a timely fashion.
To lead and have oversight of all practice staff to ensure they are fulfilling their roles and responsibilities.
To work with Partners to maintain and improve the performance and quality standards within the practice to the standards set by the Care Quality Commission.
To ensure significant events are recorded correctly, leading sessions when required, and ensure that learning outcomes are addressed and followed through with the appropriate staff.
To manage and respond to all formal complaints and and ensure that learning outcomes are addressed and followed through with the appropriate staff.
To chair Business and Practice meetings, (and other relevant meetings) to the timescales specified and keep and update action logs.
To engage and participate with our PCN.
Lead on call and recall.
About us
We currently have 4900 registered patients.
We are committed to developing our team and achieving a sustainable work-life balance. We are dedicated to training future generations of healthcare professionals with established links to the Merseyside Deanery and Liverpool University . We are a EMIS Web and Paper light Practice and part of West Knowsley Primary Care Network.
Our medical team is currently made up of 2 Partners, 1 Salaried GP, 1 Senior Clinical Pharmacist, 1 ANP, 1 GP Registrar and 1 prescribing Practice Nurse. We are supported by PCN Pharmacists, GPs, Mental Health Nurses, Physiotherapists, SPLW and Care-Coordinators. We hold monthly practice meetings, partners meetings, Vulnerable Adult, Safeguarding and GSF Meetings. We are passionate and proud to be a Training practice.
Job description Job responsibilities
Personnel and training
Managing the human resources requirements of all staff, including keeping files up to date, communication with staff over any issues including performance, contract changes, managing sickness etc.
To lead recruitment and training requirements for new staff and appraisal processes for existing staff.
Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed (DBS checks, right to work checks, confidentiality statements etc).
Monitor and update A/L and sickness records on the correct system.
Ensuring the practices employment policies and procedures are comprehensive and up to date.
Conducting annual appraisals.
Finance and profitability
Supporting the Partners with invoicing and claims for services provided, chasing debtors, book keeping and other financial aspects of the practice including payroll and NHS pension scheme arrangements.
Auditing and submitting monthly CQRS data.
Preparing and submitting monthly Personally Administered Items prescriptions.
Preparing and submitting quarterly LCS and Public health reports.
Leading on the delivery of Flu administration, including claiming the relevant payments.
Information technology
Have administrative oversight and responsibility for the Information Technology systems in use (currently EMIS, Docman, AccuRx).
Ensuring compliance with Data Protection legislation and submitting the DSTP declaration.
To support the practice in all IT matters in the administration of the Clinical System and other software.
To be responsible for the administration of the Smart Card system and its maintenance.
To be responsible for telephony systems within the practice (EVAD) producing reports as and when needed by the Partners.
Premises and equipment
Oversight and responsibility for security, repairs, insurance and maintenance of premises, services and equipment, including health and safety and fire risk assessments.
Patient services
Maintaining systems to receive patient enquiries and suggestions including oversight of the practice based complaints procedure in conjunction with the Partners.
Leading the Patient Participation Group.
Future planning
Preparing a practice business plan, annual report and practice aims and objectives as required by the partners.
Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the Partners.
External relationships
Ensuring efficient internal and external communication including being the focal point for contact with primary care organisations, the ICB, PCN, Solicitors, Accountant and other relevant bodies as directed by the Partners.
Person Specification
Qualifications Essential
Educate to degree level Previous experience of working as a Practice Manager
Experience Essential
Previous Practice Manager experience in General Practice.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Health Centre Surgery
Address The Halewood Centre
Roseheath Drive
Liverpool
L26 9UH
United Kingdom
Employer's website https://www.thcsurgery.uk/ (Opens in a new tab)