About this role
Job summary
This is an exciting and brand-new role within our City centre surgery. You will work with an established multi-skilled reception team, administrative team, clinicians and Practice Manager to continue with the high quality, personal list centred care. You will be responsible for the patient facing element of the practice.
Main duties of the job
The Reception Manager is responsible for the day-to-day leadership, performance, development and operational management of the reception/Admin team. The post holder will ensure the delivery of a professional, efficient, safe and patient-centred reception service across practice, supporting the practice in meeting operational, contractual and patient care objectives.
The Reception Manager will provide visible leadership to the reception team, ensuring high standards of customer service, effective appointment management, staff development, and compliance with practice policies and NHS requirements. The role will also support the practice's commitment to improving access, reducing health inequalities and ensuring services are accessible to all patients. The post holder will also be the first line for complaints management and contribute actively to patient engagement through our Patient Participation Group (PPG).
The role is 37.5 hours a week with some 0800 starts and some 1830 finishes
About us
At Harcourt Medical Centre, we are dedicated to helping you reach your full potential, fostering confidence in your patient care and pride in your outcomes. Our goal is to be the preferred choice for both patients and staff while we continually are evolving.
We are in search of an individual who can share our vision for high-quality primary care, regardless of where you are in your career journey. Our partnership, led by five partners and a robust management team, catering to a diverse range of village, town and city demographics. Join us in shaping the future of health care delivery.
Job description Job responsibilities
Duties will include:-
-team leadership and management
- Always Adhering to the practice safeguarding policy.
- training and staff development
- operational management
- capacity oversight
- quality assurance and compliance
- patient experience and service delivery
- accessibility, equality and inclusion
- Support the management team with preparation and ongoing compliance for CQC inspections.
Person Specification
Experience Essential
- Excellent communication and interpersonal skills. - Strong leadership and team management abilities. - Understanding of NHS primary care operations and patient access processes. - Knowledge of appointment systems and demand management. - Strong organisational and problem-solving skills. - Ability to analyse data and undertake audits. - Competent IT skills including Microsoft Office - Ability to prioritise workload and work effectively under pressure. Desirable
Desirable
- Management qualification or equivalent experience. - Clinical systems such as SystmOne. - Understanding of NHS primary care operations and patient access processes. - Experience of service improvement projects. - Knowledge of employment policies and HR processes. - Experience of rota management and workforce planning. - Understanding of health inequalities, reasonable adjustments and accessible communication requirements.
Qualifications Essential
- Good standard of education (GCSE English and Maths or equivalent). - Evidence of continuing professional development. - Previous experience of supervising or managing staff. - Experience of performance management, appraisals and staff development. - Experience managing customer facing services. - Experience of recruitment, induction and workforce management
Desirable
- Significant experience in a GP Practice reception or healthcare administration environment. - Experience managing patient-facing services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Harcourt Medical Centre
Address Crane Bridge Road
Salisbury
Wiltshire
SP2 7TD
United Kingdom
Employer's website https://www.harcourtmedical.co.uk/ (Opens in a new tab)