About this role
Job summary
Are you ready to embark on an exciting journey as a Medical Secretarial Service Design and Transformation Lead at GenesisCare UK? Join our dedicated team and be part of something extraordinary.
This is an exciting new opportunity on a 12-month fixed-term contract, offering the chance to shape and transform a critical support function across our national network.
This is a remote position, however will involve regular travel across all our sites, therefore a full UK license is required.
As a Medical Secretarial Service Design and Transformation Lead, youll play a pivotal role in reviewing, redesigning, and future-proofing our medical secretarial services across the UK. Youll lead a comprehensive, evidence-based assessment of current operations, identify opportunities for improvement, and design a high-quality, sustainable service model that supports our clinicians and reflects modern ways of working, including technology and automation.
This is a unique opportunity to make a significant organisational impact, working closely with senior stakeholders and clinical leaders to define and deliver a best-in-class service.
Please note: we may close this vacancy early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.
Main duties of the job
What You'll Do:
Conduct a full review of current medical secretarial services across all centres Map workflows, identifying inefficiencies, duplication, and variation Analyse time and task distribution, including use of technology and automation Define what excellent medical secretarial support looks like from a clinician perspective Engage consultants and clinical leaders to understand needs, challenges, and priorities Design a future-state operating model that balances local delivery with standardisation and resilience Develop consistent processes, role clarity, and scalable ways of working Identify opportunities for automation, standardisation, or service redesign Assess risks, dependencies, and change impacts Support effective communication and change management across the business Create a phased implementation and transition plan Provide clear, structured reporting and evidence-based recommendations
About us
Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient outcomes and quality of life.
We are a team of over 600 highly trained professionals operating across 14 specialist cancer centres nationwide. Our integrated approach focuses on treating the whole patient, combining advanced medical treatments with wellbeing services and exercise medicine.
We collaborate globally with leading clinicians and research institutions to develop better cancer treatments and expand access through our growing clinical trials programme.
Join GenesisCare UK and play a key role in transforming how we support our clinicians while shaping the future of cancer care.
Job description Job responsibilities
What You'll Have:
Significant experience in healthcare operations, service design, or transformation Proven ability to engage and influence senior clinicians and stakeholders Strong analytical and process improvement skills Excellent communication and stakeholder management capabilities Knowledge of private healthcare and oncology pathways Understanding of medical secretarial or clinical administrative services Experience with practice management systems in a private healthcare setting (desirable) Full UK driving licence is essentialWhy Choose GenesisCare:
Discover whats in store for you when you join the GenesisCare UK team:
Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy or sell leave Private medical and dental cover, plus Employee Assistance Programme and Income Protection Access to world-class radiotherapy for you and your immediate family (if required) Competitive contributory pension scheme Well-being support including Babylon Health and Headspace Retail discounts and lifestyle benefits
Person Specification
Qualifications Essential
Please see above job description
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GenesisCare
Address 69 Alma Road
Windsor
SL4 3HD
United Kingdom
Employer's website https://www.genesiscare.com/uk/ (Opens in a new tab)