About this role
Job summary
We are seeking an enthusiastic and motivated individual who is looking to begin a career in healthcare administration through a Business Administration Apprenticeship.
This is an excellent opportunity to gain practical experience within a busy and progressive GP practice while completing a Level 3 Business Administration Apprenticeship. We are looking for someone who is eager to learn, enjoys working with people, and is committed to delivering excellent service to patients and colleagues.
The role is ideal for someone starting their career or looking to develop their administrative skills within a supportive healthcare environment.
Apprenticeship Recruitment Process
This vacancy is offered by University Medical Centre, with the training being provided by Ginger Nut Training.
University Medical Centre will be the employing organisation and will manage the recruitment and selection process for the role.
Ginger Nut Training is the approved apprenticeship training provider and will undertake eligibility checks for the apprenticeship programme in accordance with apprenticeship funding rules. Any offer of employment will therefore be subject to the successful candidate meeting both the practice's recruitment requirements and the apprenticeship eligibility criteria.
Throughout the apprenticeship, you will receive structured training and support to develop the knowledge, skills and behaviours required to achieve your qualification and build a successful career in healthcare administration.
Main duties of the job
Working as part of our administrative team, you will gain experience across a wide range of practice functions, developing valuable skills in communication, customer service, organisation, IT systems, and NHS administration.
We would like to hear from candidates who are:
Friendly, professional and approachable.
Organised and able to manage their workload effectively.
Confident communicators with good written and verbal skills.
Comfortable using IT systems and willing to learn new technologies.
Reliable, motivated and committed to personal development.
Interested in healthcare and providing excellent customer service.
As a Practice Administrative Apprentice, you will -
Communicate with patients, staff and external organisations by telephone, email and face-to-face.
Support appointment booking and day-to-day reception services.
Learn to use clinical and administrative systems including EMIS, Docman and iPlato.
Maintain accurate records and update patient information.
Process and scan documentation onto patient records.
Assist with meeting administration, including agenda preparation and minute taking.
Support stock management and general office administration.
Work alongside clinical and non-clinical staff to support the smooth running of the practice.
Develop an understanding of confidentiality, data protection, safeguarding and NHS policies.
About us
We are a well-established and progressive GP practice serving approximately 15,000 patients, with a predominantly student population based on the University of Kent in Canterbury.
Our clinical team includes: 5 GP Partners, 3 Salaried GPs, Advanced Clinical Practitioner.Experienced nursing team including NMPs, Nursing Associate and HCA roles
We are supported by a skilled and dedicated administrative team and are committed to providing high-quality patient care within a supportive and collaborative working environment.
As a training practice, we are actively involved in the education and development of healthcare professionals, making this an excellent place to begin your career.
Why Join Us -
Earn while you learn through a recognised apprenticeship programme.
Gain valuable experience within an NHS primary care setting.
Supportive and experienced team environment.
Structured training and development opportunities.
Modern, well-organised working environment.
Strong focus on staff wellbeing and work-life balance.
NHS Pension Scheme - subject to eligibility.
Aged 16 to 18 -The current National Minimum Wage rate for an apprentice is £8 per hour.
Aged 19 or over and in your first year -The current National Minimum Wage rate for an apprentice is £8 per hour.
Aged 19 or over and have completed your first year -Apprentices will be entitled to the National Minimum Wage for your age.
Interviews will be held on Friday 24th July 2026 with a start date of Monday 7th September 2026.
Job description Job responsibilities
Job TitlePractice Administrative Apprentice
Reports toClinical Services Team Lead
Hours pw37.5
Job summary
As a Practice Administrative Apprentice, you will gain hands on experience in a busy GP Practice while developing your skills through on the job training and completing an NVQ Level 3 in Business Administration. Your role will involve providing administrative support to the practice, including booking appointments, maintaining accurate medical records, and communicating effectively with patients, colleagues, and external partners via telephone, email, and face-to-face interactions. You will also assist with a range of general administrative tasks to help the practice run smoothly.
This role is ideal for a motivated and enthusiastic individual who is keen to learn, develop their organisational skills, and deliver excellent customer service. It offers a fantastic opportunity to build a career in NHS healthcare administration while achieving recognised qualifications.
Duties and responsibilities
The duties and responsibilities of the Practice Administrative Apprentice may include any or all of the items in the list below. Duties may be varied from time to time under the direction of the Clinical Services Team Lead or Practice Manager, depending on practice workload and staffing requirements.
Communicate effectively with patients, staff, and external contacts using various methods eg phone, email and in-person.
Develop IT skills, including using patient management systems such as EMIS, Docman, and iPlato.
Provide general administrative support across the practice, including reception duties as required.
Assist with maintaining accurate records and updating information in line with organisational standards.
Support appointment management, correspondence, and other day-to-day administrative processes.
Take and circulate minutes, prepare agendas, and assist with meeting-related tasks.
Assist with stock management, office organisation, and other general support tasks.
Support clinical and administrative staff with ad hoc tasks as required.
Help with basic premises or facilities-related tasks, such as reporting issues or arranging contractor visits.
Scan patient-related documentation and attach scanned documents to healthcare records accurately.
Ensure all policies and procedures within areas of responsibility are kept up to date and implemented as required.
Demonstrate professional and respectful behaviour at all times, reflecting the values, standards, and reputation of the organisation.
CQC (Care Quality Commission)
Under supervision of the Clinical Services Team Lead / Practice Manager to assist staff and clinicians to ensure that the practice fully complies with the CQC regulations To ensure that all policies and procedures within areas of responsibilities are up to date and are amended as and when required
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Be respectful to colleagues and help maintain a supportive working environment.
Contribution to the Implementation of Services
The post-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Person Specification
Qualifications Essential
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Desirable
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Medical Centre
Address Giles Lane
Canterbury
Kent
CT2 7PB
United Kingdom
Employer's website https://www.umckent.co.uk/ (Opens in a new tab)