About this role
Job summary
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits, including an extra day of leave over the Christmas period, regular 1-1's and staff meetings, free parking, NHS pension, and uniform tops are provided. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
Main duties of the job
· To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
· To cover the front reception desk to deal with patient's face to face.
· Booking, cancelling, amending patient's appointments using EMIS.
· To maintain a good rapport/relationship between internal and external staff of the Practice at all times.
· To have an overview of the demands and workflow of the Practice during the working day.
· Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
· Effectively signpost patients to services appropriate to their needs.
· Process and request the repeat prescriptions through EMIS.
· Liase with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties expected of the team
About us
Portland GP Practice is a modern and busy Practice with a dedicated team of Clinicians, offering a wide range of services to its patients. We are housed within an excellent modern purpose-built Health Centre in Aldridge. Our Practice has been rated as 'Good' by CQC and we take pride in delivering quality care to our valued patients. We have a happy positive team, and staff retention is one of our key strengths. We are committed to developing and supporting our staff, who are all comfortable to share ideas and know that we will provide them with all of the tools and support they need to enjoy and succeed in their roles.
Job description Job responsibilities
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
To cover the front reception desk to deal with patient's face to face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their needs.
Process and request the repeat prescriptions through EMIS.
Liase with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties expected of the team.
Scanning & Filing post
Patient registrations
Flexible to cover reception or admin
Hours will be 27 hours per week and as followed
Monday - Day Off
Tuesday - 08.00am - 18.00pm
Wednesday - 08.00am - 13.00pm
Thursday - 08.00am - 17.00pm
Friday - 13.00pm - 18.00pm
Person Specification
Qualifications Essential
Good standard of literacy and numeracy. Excellent computer skills.
Desirable
The ability to excercise judgement when dealing with patient enquiries/problems. Knowledge of EMIS web clinical system or another similar clinical system. The ability to manage own workload and act independently. Excellent communication and interpersonal skills. Sensitivity and empathy with people from differnt backgrounds. Ability to work without close supervision. The ability to work to a professional standard.
We are looking for someone who has Essential
Previous receptionist/administration experience in a similar setting and ideally general practice.
Desirable
Excellent computer skills
Experience Essential
Previous receptionist/administration experience in a similar setting and ideally general practice.
Desirable
Knowledge of Emis web clinical or another similar clinical system.
Employer details Employer name Portland Medical Practice
Address Anchor Meadow Health Centre
Westfield Drive
Aldridge Walsall
West Midlands
WS9 8AJ
United Kingdom
Employer's website https://portlandmedical.co.uk/ (Opens in a new tab)