About this role
Job summary
Due to retirement and recruitment in the practice, IG Medical are looking to recruit a part-time receptionist based at both our Ilkley and Grassington Surgeries.
Please note this advert may close early depending upon the level of interest.
Main duties of the job
As part of our friendly Reception team you will be responsible for providing an efficient reception service to our patients. We are looking for individuals who are committed to a patient centered, open and fair approach to the quality assurance of healthcare. You must be able to use your own judgement, have excellent communication skills and work well as part of a team.
About us
IG Medical is situated in West Yorkshire, we have 2 sites Ilkley Moor Medical Practice set in the picturesque town of Ilkley and Grassington Medical Centre in the heart of the Yorkshire Dales. We are a training practice and are a caring, forward thinking, committed team, whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environment for all.
Our clinical team includes 5 GP Partners, salaried GP's, Advanced Clinical Practitioners and our nursing team consists of Practice Nurses and Health Care Assistants. All supported by our hardworking Managers, reception and administrative teams.
Employees of IG Medical are enrolled in Sovereign Healthcare Asset Level 2, which includes store discounts, and NHS Pension.
Job description Job responsibilities
The following are the core responsibilities of the Receptionist role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Receiving and directing of patients on arrival
When necessary open and close and secure premises
Handle general enquiries and make new and follow-up appointments
Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them
Answer telephone and deal with or redirect enquiries to appropriate staff
File and retrieve medical records
Registration of new patients and temporary residents
Take requests for prescriptions, change of address etc
Pass on information re unsolved or urgent problems
Photocopying
Use computer as per practice policy
Liaise and provide clerical assistance when necessary for attached staff
Read emails, notifications and tasks daily
Assist with any other duties of a Clerical or Administrative nature that may be required of you
Previous experience of working in an office/healthcare environment would be desirable however full training will be given.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Experience Essential
Experience of working with the general public Experience of customer service and delivery
Desirable
Experience of working in a health care setting NHS / Primary Care General Practice experience
Other Requirements Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintains confidentiality at all times
Desirable
Full UK driving licence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name IG Medical
Address Springs Medical Centre
Springs Lane
Ilkley
West Yorkshire
LS29 8TH
United Kingdom
Employer's website https://www.igmedical.co.uk/ (Opens in a new tab)