About this role
Job summary
Rising Brook Surgery is looking for a highly motivated and enthusiastic individual to join the practice as a medical administrators (reception). As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgmental with excellent communication and listening skills.
You must be able to deal objectively and professionally in a calm and approachable manner when liaising with service users, staff, healthcare professionals and outside agencies. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required.
This post will require you to be flexible to provide relief cover for the holidays or sickness leave of reception colleagues. Hours to be worked flexibly between 7.45am and 6.30pm, Monday to Friday, with the addition of 7am start and 8pm finishes some evenings and weekend work with flu and covid clinic (seasonal).
Main duties of the job
To ensure the smooth day to day running of the Reception area, ensuring Reception duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.
To ensure that patients are received assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
We are a welcoming, friendly team based in Stafford with approx. 8800 patients registered. Our clinical team consists of 3 GP Partners, 1 Long-term Locum GP, 3 Advanced Clinical Practitioners, 1 Practice Nurse Lead/Advanced Clinical Practitioner, 2 Practice Nurses, 1 Healthcare Assistant and 1 Phlebotomist. We have 2 Practice Managers who work across all of our Practices, 13 Medical Administrators. We are also a training Practice. All of our employees are hard-working, and we all strive to deliver excellent patient care at all times.
Job description Job responsibilities
Please see attached job description outlining Duties and Responsibilities within the General Practice setting
Person Specification
Qualifications Essential
Previous experience of working in a public reception environment Previous Customer Service experience of dealing with the general public face to face and via telephone IT Literate, previous experience of Microsoft Office software
Desirable
Computer qualification (ECDL) Customer Service qualification or equivalent
Skills and Knowledge Essential
Ability to use own judgement, resourcefulness and common sense, to work without direct supervision and determine own workload priorities with the ability to work as part of an integrated, multi-skilled team. Pleasant and articulate with the ability to work under pressure in a rapidly changing environment Reliable and flexible to the practice needs, willing to undertake a variety of duties
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rising Brook Surgery
Address Rising Brook Surgery
Merrey Road
Stafford
ST17 9LY
United Kingdom
Employer's website https://www.risingbrooksurgery.nhs.uk/ (Opens in a new tab)