About this role
Job summary
A rare and exciting opportunity has arisen to join the Elective & Diagnostic Booking Team at Wexham Park Hospital, at the heart of the Surgical Directorate. If you are looking for a fast-paced, rewarding role where you can make a real difference to patient care, this is your chance.
You will play a key part in managing patient pathways, ensuring timely access to life-changing surgical and diagnostic services, and supporting the Trust to deliver on its key performance standards. Join a dedicated, supportive team where your contribution truly matters and where no two days are the same.
This is a fast-paced and demanding role, requiring excellent organisational skills and the ability to manage multiple tasks effectively. Strong communication skills are essential, along with the ability to meet tight deadlines, adapt quickly, and maintain a high standard of accuracy.
Please note this position is to cover a planned period of extended leave for six months, commencing mid-December. Candidates must be available to start from this time.
This is an excellent opportunity for someone to gain valuable experience within the NHS, or for an internal secondment to explore a different area of work.
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
The successful postholder will be responsible for the proactive management of waiting lists and work queues, ensuring patients are scheduled efficiently and in line with Trust and national targets, including RTT and cancer pathways. You will coordinate and book theatre lists for surgeons across a range of specialities, working closely with clinical teams to maximise utilisation and ensure effective use of capacity.
The role requires regular liaison with consultants, clinical teams, and other key stakeholders to support the smooth running of elective and diagnostic services. You will also be a key point of contact for patients, providing clear, compassionate, and timely communication throughout their pathway.
A strong focus on delivering a high standard of customer service is essential, ensuring a professional and supportive experience for both patients and colleagues. The postholder will be expected to work accurately under pressure, prioritise workloads effectively, and contribute to continuous service improvement.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications Essential
GCSE English and Maths pass or equivalent ECDL or equivalent
Desirable
NVQ Level 2 Administration or equivalent practical knowledge
Experience Essential
Experience of working in a hospital or busy office environment. Significant experience in difficult patient situations. Some customer care experience
Desirable
Call centre experience NHS experience
Skills and Knowledge Essential
Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Ability to work under pressure Ability to work using own initiative Excellent customer service skills and evidence of dealing with telephones and meeting targets
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park Hospital
Slouh
Slough
SL2 4HL
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)