About this role
Job summary
The Deputy Primary Care Network (PCN) Manager will support the effective leadership, operational management, and strategic development of the PCN, ensuring the successful delivery of network priorities, programmes, and services across its 9 member practices. The post holder will be responsible for the day-to-day operational oversight of PCN activities, ensuring services are delivered safely, efficiently, and in line with contractual, financial, quality, and governance requirements under the guidance of the PCN Manager.
Main duties of the job
Working closely with the PCN Manager, Directors, and practice teams, the Deputy PCN Manager will oversee service delivery, performance monitoring, and programme implementation, supporting the achievement of national, regional, and local objectives.
The post holder will act as a key point of contact for member practices regarding digital support and transformation, coordinating digital projects, system optimisation, implementation of new technologies, and training to improve operational efficiency, service integration, and patient care. They will support practices in maximising the use of digital systems, data, and tools to enhance productivity and service delivery.
The Deputy PCN Manager will contribute to workforce planning and staff management, including supervision, support, and development of relevant PCN staff where appropriate.
A key aspect of the role will include governance and assurance, ensuring compliance with relevant NHS policies, information governance, health and safety requirements, and organisational procedures.
The Deputy PCN Manager will build and maintain strong working relationships with internal and external stakeholders, including member practices, NHS England, Integrated Care Boards, community providers, and partner organisations, to support integrated working and collaborative service development.
The post holder will deputise for the PCN Manager as required, providing leadership and operational continuity.
About us
IMP PCN is a collaborative network of nine GP practices serving North Lincoln and the surrounding villages, providing joined-up primary care services to a population of approximately 75,000 patients. The network brings practices together to deliver integrated, proactive care closer to home while improving access, population health outcomes and the sustainability of general practice services.
Members practices include, Abbey Medical Practice, Cliff House Medical Practice, Glebe Park Surgery, Lindum Medical Practice, Minster Medical Practice, The Ingham Surgery, Nettleham Medical Practice, Welton Family Health Centre and Willingham by Stow surgery.
Job description Job responsibilities 1. Workforce & HR Management
Act as the primary operational manager for the PCN staff, overseeing daily rotas, annual leave, sickness absence, and mandatory training compliance. Coordinate and deliver a standardised, multi-site induction framework for all incoming staff. Work alongside designated Clinical Leads to ensure all staff receive appropriate clinical supervision and annual appraisals. Manage the recruitment process for new roles, from writing adverts to coordinating interview panels. 2. Operational Delivery & Performance Tracking Act as the daily operational point of contact for the 9-member Practices, to resolve localised scheduling or service bottlenecks. Monitor network performance against national and local targets. Deputise for the PCN Manager at board meetings, operational forums, and ICB briefings when required. Ensure data submissions and claims are accurate, verified, and submitted within deadlines. 3. SystmOne & Digital Optimisation Support the PCN with moving to a new PCN SystmOne hub. Pull and analyse centralised data reports from SystmOne to audit data quality, track disease registers, and identify gaps in service delivery. 4. Communication & Governance
Foster collaborative, positive relationships across all 9 practices to ensure alignment with PCN strategic goals. Maintain the PCN risk register and ensure robust information governance and data-sharing agreements are active across all member sites.
Person Specification
Qualifications Essential
High level of secondary education
Desirable
Management or HR qualification Relevant degree qualification
Knowledge and skills Essential
Advanced operational knowledge of SystmOne Deep understanding of the Network Contract DES and PCN structures. Exceptional communication and negotiation skills to manage varying practice priorities.
Desirable
Understanding of primary care financial frameworks and contracts.
Personal Attributes Essential
Highly organised with the ability to manage competing deadlines. Resilient and capable of problem-solving under operational pressure. Collaborative team player with a diplomatic approach.
Desirable
Ability to drive organisational change through positive influence.
Experience Essential
Minimum 2-3 years management experience within primary care Proven experience managing or coordinating staff rotas, HR processes, and workloads
Desirable
Direct experience managing staff workforce structures. Experience managing budgets or financial claims.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Imp Federation Ltd
Address IMP Healthcare Ltd
Lincolnshire Chambers of Commerce
Carlton Boulevard
Lincoln
LN2 4WJ
United Kingdom
Employer's website http://imphealthcare.co.uk/ (Opens in a new tab)