About this role
Job summary
Join Our Team as an Administrative Officer
Be at the heart of patient care. As an Administrative Officer in our GP practice, youll play a vital role in ensuring the smooth day-to-day running of the surgery, supporting patients, clinicians, and colleagues alike. From managing appointments and patient records to providing excellent customer service, no two days are the same.
This is an exciting opportunity to make a real difference in your local community while developing your skills in a supportive and professional healthcare environment. If you are organised, approachable, thrive in a busy setting, and take pride in delivering high-quality service, wed love to hear from you. Join us and become part of a team that is dedicated to providing outstanding care for our patients every day.
Main duties of the job
As an Administrative Officer, you will provide efficient administrative and reception support to ensure the smooth running of the GP practice. You will be a key point of contact for patients, handling enquiries in person, by telephone and online, managing appointments, maintaining accurate records, and supporting clinical and non-clinical staff with a range of administrative tasks. The role requires excellent communication, organisation, and customer service skills in a busy healthcare environment.
About us
We are a friendly, supportive and patient-focused GP practice committed to delivering high-quality healthcare to our local community. Our team includes GPs, ANP, clinical pharmacists, physician associate, pharmacy technician, nurses, healthcare assistants, administrative and reception staff who work collaboratively to provide the best possible experience for our patients.
We pride ourselves on fostering a positive and inclusive working environment where every team member is valued, respected and encouraged to contribute. We understand the importance of teamwork, professionalism and compassion, and we support one another in a busy but rewarding healthcare setting.
Working with us offers the opportunity to make a real difference in people's lives while developing your skills and career within primary care. We offer a supportive induction, ongoing training and development opportunities, access to NHS pension benefits, generous annual leave entitlement, and the chance to work alongside a dedicated team that is passionate about patient care.
Job description Job responsibilities
Job responsibilities:
Support, co-ordinate and guide the administrative staff
Reception duties, including answering phone, taking requests, filing, photocopying, scanning, read coding, emails and other administrative duties Deal with any problems reported by other members of the team Maintain self and team professionalism Keep the healthcare team informed of any matters arising as necessary, or as requested by other members of the healthcare team Keep the Senior Admin Officer/ Admin Lead informed of any matters arising or potential problems Issue repeat medications requested by patients or pharmacies on behalf of the patient checking consent has been always received. Maintain, update and monitor computerised registration data base
Ensure all new registrations are entered onto the database Update the database for all patient change of registration status as notified Ensure all transfers off registration database are affected as and when applicable Monitor accuracy of registration database as required producing any necessary reports as required Special statistical or data reports as required
As requested by the Practice Manager prepare statistical or data reports
GMS Contract
Provide support to the Quality Lead to achieve the targets associated with GMS contract i.e., QOF and Childhood Immunisations
Use Open Exeter to monitor performance in cervical and breast screening to ensure practice meets targets and take remedial action if practice achievement falls.
Person Specification
Qualifications Essential
Computer Literate
Desirable
RSA Stage II typing NVQ Level II Customer Services NVQ Level II Business Administration 5 GCSEs A-C (include Maths and English, IT)
Experience Essential
Experience of Microsoft Office software role contains the use of Microsoft Outlook Experience of dealing with the public/patients Two years experience of working in a customer service environment Experience using EMIS clinical system Previous GP practice experience Knowledge of appointment booking and patient administration processes
Desirable
Working in an NHS setting Experience of working with external agencies Confident using computer systems and ability to learn new clinical systems quickly Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
Flexibility Essential
Must be available to work between the hours of 8am and 8pm
Skills and Abilities Essential
Numeracy skills Keyboard and computer skills Communication skills Understanding and ability to work within confidentiality laws Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multiskilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative A demonstrable commitment to professional development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Shifa Surgery
Address Bangor Street
Blackburn
BB1 6DY
United Kingdom
Employer's website https://www.shifasurgery.co.uk/ (Opens in a new tab)