About this role
Job summary
Ramsbottom Medical Practice is seeking an enthusiastic, organised and motivated Medical Secretary/Reception Support Administrator to join our friendly and supportive team.
This is a varied and rewarding role that combines medical secretarial responsibilities with reception and administrative support, helping to ensure the smooth running of the practice and the delivery of excellent patient care. The successful candidate will be a strong communicator with excellent organisational skills, a professional and compassionate approach, and the ability to work effectively in a busy healthcare environment.
This position offers an exciting opportunity to become part of a dedicated team committed to providing high-quality primary care services to our local community.
Main duties of the job
The successful candidate will provide comprehensive medical secretarial and administrative support to the clinical team, including processing referrals, managing incoming correspondence, typing and formatting clinical documents, maintaining accurate patient records, and completing private work.
In addition, the role will involve supporting the reception team with patient enquiries, appointment booking, care navigation, and general administrative tasks as required. The post holder will liaise with patients, hospitals, community services and other healthcare professionals, ensuring information is communicated accurately and efficiently.
The ability to prioritise workload, maintain confidentiality, and work flexibly within a busy GP practice environment is essential.
About us
Ramsbottom Medical Practice is a well-established GP practice committed to delivering safe, effective and patient-centred healthcare to our growing patient population. We are proud of our strong team culture and strive to provide a supportive and inclusive working environment where staff are valued and encouraged to develop professionally.
Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, care coordinators, receptionists and administrative staff who work collaboratively to deliver high-quality care and improve health outcomes for our patients.
We are committed to continuous improvement, innovation and excellent patient service, and we welcome individuals who share our values of compassion, professionalism, teamwork and respect.
Job description Job responsibilities
Job Summary
The post holder will provide comprehensive secretarial and administrative support to the clinical team whilst also supporting the reception function of the practice as required.
The role involves managing referrals, processing correspondence, audio/copy typing, liaising with patients and external healthcare providers, and assisting with the smooth day-to-day running of the practice reception service.
The post holder must maintain strict confidentiality at all times and work in accordance with practice policies, NHS guidance, GDPR, and information governance requirements.
Main Duties and Responsibilities
Medical Secretarial Duties
Provide an efficient secretarial service to GPs and clinicians. Process NHS e-Referrals and other referral pathways accurately and promptly. Type and prepare clinical correspondence, reports, referrals, and other documentation from audio or written notes. Manage incoming and outgoing correspondence, including hospital letters, emails, and clinical documents. Private work e.g. Insurance Forms and Medical Reports Monitor and action tasks and workflow requests within clinical systems. Liaise with hospitals, community services, patients, and external agencies regarding appointments, referrals, and queries. Ensure referrals are processed within agreed timeframes and in accordance with clinical urgency. Maintain accurate patient records and update clinical systems appropriately. Support clinicians with administrative tasks relating to patient care. Scan and file documents into patient records in line with practice protocols. Handle sensitive information with professionalism and confidentiality at all times.
Reception Support Duties
Provide reception cover as required. Greet patients and visitors in a professional and courteous manner. Answer telephone calls efficiently and direct queries appropriately. Book, amend, and cancel appointments using the clinical system. Process patient registrations and update patient demographic information. Respond to patient enquiries both face-to-face and via telephone/email. Support patients with online services and practice systems where appropriate. Process repeat prescription requests in accordance with practice procedures. Maintain the reception and waiting areas to a professional standard. Assist with general administrative duties as required.
General Responsibilities
Maintain confidentiality and comply with GDPR, Data Protection legislation, and practice confidentiality policies. Adhere to all practice policies and procedures. Participate in mandatory training and continuing professional development. Attend staff meetings as required. Work collaboratively as part of the wider practice team. Support the practice in achieving contractual, quality, and patient care objectives. Undertake any other reasonable duties appropriate to the role.
Person Specification
Qualifications Essential
Qualifications GCSEs (or equivalent) including English and Maths. Good standard of general education. Experience Previous administrative or secretarial experience. Experience of dealing with the public/customer service. Excellent keyboard and IT skills. Experience managing confidential information. Good typing skills Knowledge and Skills Excellent communication and interpersonal skills. Good organisational and time management skills. Ability to prioritise workload effectively. Accurate typing and data entry skills. Ability to work under pressure in a busy environment. Professional and empathetic manner. Good working knowledge of Microsoft Office systems. Personal Attributes Reliable and flexible. Team player. Professional appearance and manner. Ability to maintain confidentiality at all times.
Desirable
Previous experience working within a GP practice or NHS setting. Knowledge of NHS referral pathways. Experience using EMIS Web Audio typing experience. Understanding of medical terminology. Knowledge of NHS confidentiality and information governance requirements.
Experience Essential
Experience Previous administrative or secretarial experience. Experience of dealing with the public/customer service. Excellent keyboard and IT skills. Experience managing confidential information. Good typing skills Knowledge and Skills Excellent communication and interpersonal skills. Good organisational and time management skills. Ability to prioritise workload effectively. Accurate typing and data entry skills. Ability to work under pressure in a busy environment. Professional and empathetic manner. Good working knowledge of Microsoft Office systems. Personal Attributes Reliable and flexible. Team player. Professional appearance and manner. Ability to maintain confidentiality at all times.
Desirable
Desirable Criteria Previous experience working within a GP practice or NHS setting. Knowledge of NHS referral pathways. Experience using EMIS Web Audio typing experience. Understanding of medical terminology. Knowledge of NHS confidentiality and information governance requirements.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ramsbottom Group Practice
Address Ramsbottom Health Centre
Carr Street
Ramsbottom
Lancashire
BL0 9DD
United Kingdom
Employer's website https://www.ramsbottomhc.nhs.uk/ (Opens in a new tab)