About this role
Job summary
We are looking for a dynamic individual with excellent communication, organisational & secretarial skills to support the administration function for the Physical Health Team in Community Mental Health Services. Predominantly working remotely to cover all localities based in Coventry & Warwickshire, with some office based work required.
Main duties of the job
This is a unique administrative role supporting the Physical Health Team in delivering assessments and interventions for patients on the Severe Mental Illness (SMI) register. The post holder will produce accurate letters and reports, communicate directly with patients to arrange or amend appointments, and provide a professional, empathetic, and confidential response to telephone enquiries.
The successful candidate will deliver a comprehensive administrative and secretarial service, supporting clinicians and managers with clinic management activities. We are seeking an individual with a positive attitude towards change, a commitment to service improvement, and the ability to work effectively within a multidisciplinary team to meet the complex needs of patients.
Applicants should be educated to GCSE level and hold an NVQ/QCF in Administration or have equivalent experience. Excellent IT skills are essential, including proficiency in Microsoft Word, email systems, electronic patient record (EPR) systems, and Excel. Data collection and reporting are key aspects of the role, supporting the monitoring of performance indicators. Previous experience in a healthcare setting is desirable.
The ideal candidate will be approachable, flexible, self-motivated, and able to build effective working relationships. This role offers an excellent opportunity for career development for individuals wishing to progress within NHS administration.
About us
Candidate Information Pack Dec 24
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description Job responsibilities
For more information on this role please see the attached JD. This will give you a better overview of the job role and requirements.
Person Specification
Qualifications Essential
Good General Education (eg. GCSE English and Maths A-C) (or equivalent qualification / experience/ willing to work towards completion of this) QCF Business Administration Level 2 (or equivalent qualification / experience/ willing to work towards completion of this) QCF Customer Service Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
Experience Essential
Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment
Knowledge Essential
Excellent communication / customer care skills written Advanced keyboard / IT skills Including audio typing Ability to manage and prioritise own and other's workload and use own initiative Good organisation skills and ability to multitask Understand confidentiality and apply the principles in every day working practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Coventry and Warwickshire Partnership Trust
Address Wayside House
Wilsons Lane
Coventry
CV6 6NY
United Kingdom
Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)