About this role
Job summary
THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS UNTIL 31/07/2027 TO NEEDS OF THE SERVICE
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
The ability to speak Welsh is desirable but will have to be learnt during the 12 month period
The Central Primary Care team are looking for an experienced, organised and enthusiastic Administration/Clerical Support Officer/Departmental Receptionist to work in our Health Board managed GP Practice Healthy Prestatyn Iach, Prestatyn
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.
Main duties of the job
The post holder will be booking appointments and dealing with patient queries, over the phone and face to face, ordering and printing repeat prescriptions, therefore excellent communication skills and a confident telephone manner is required.
Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties, scanning, summarising, workflow and private patient income work, all to assist in the smooth day to day running of the practices.
The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.
The post holder will also be expected to work at other Healthy Prestatyn Iach sites in the area.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Good Standard of Education. Evidence of continuous ongoing learning
Desirable
NVQ Customer Service L3 Word processing or equivalent demonstrable experience. Data inputting
Aptitude and Abilities Essential
Ability to work as part of a team and on own initiative
Desirable
Previous experience in Customer services
Experience Essential
General understanding of the way the NHS functions Communication skills, concise accurate, grammatically correct
Desirable
Previous experience using EMIS and other NHS systems
Skills Essential
The ability to speak Welsh is desirable but will have to be learnt during the 12 month period
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Ty Nant
Nant Hall Road
Prestatyn
LL19 9LG
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)