About this role
We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.
This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.
Please note: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.
Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.
Key Responsibilities:
Travel Operations
Book and manage air travel through GDS platforms such as Amadeus, Galileo, or SabreHandle fare rules, ticket exchanges, reissues, cancellations, and itinerary changesCoordinate hotel, villa, transportation, dining, and experience reservationsResearch and compare supplier availability, rates, and travel optionsMonitor upcoming departures and proactively identify operational issues before they impact clientsClient & Trip Support
Prepare and distribute travel documents, confirmations, vouchers, and itinerary packagesCommunicate with clients as needed regarding confirmations, travel documentation, and trip logisticsSupport active travelers during schedule changes, disruptions, and other operational mattersAssist with travel documentation and visa-related researchAdministrative & Financial Support
Generate and track client invoicesReconcile supplier payments and commission recordsMaintain accurate booking records and documentation within CRM systemsSupport reimbursement processing and travel-related accounting tasksEnsure all records are accurate, organized, and up to dateSupplier Coordination
Build and maintain strong relationships with travel suppliers and service partnersCoordinate confirmations, payments, special requests, and operational follow-upsMaintain supplier databases and booking records with a high level of accuracyRequirements
Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational roleStrong organizational skills and exceptional attention to detailAbility to manage multiple bookings and deadlines simultaneouslyExcellent written and verbal English communication skillsExperience with invoicing, payment tracking, and administrative processesProficiency in Microsoft Office, particularly Outlook, Excel, and WordExperience using CRM systemsAbility to work during US Eastern Time business hoursPreferred
Experience with Amadeus, Galileo, or SabreFamiliarity with Zoho CRM, Axus, Travefy, Slack, or similar platformsExperience supporting premium or luxury travel servicesBackground in bookkeeping, accounting, or travel financeAdditional language skills are an advantageWhat We're Looking For
Highly organized and process-orientedDetail-focused and accurate under pressureResourceful and proactive when solving operational challengesComfortable working in a fast-paced environment with changing prioritiesDependable, professional, and discreet when handling confidential informationA collaborative team player who takes ownership of assigned responsibilitiesSchedule
Full-Time RemoteMonday to FridayUS Eastern Time core business hoursFlexibility required during active travel periods and urgent operational situationsBenefits
Food AllowanceGovernment Benefits13th Month payWork EquipmentNight Differential if applicable (10% of hourly rate)20 Leaves (after 6 months)Holiday pay (200% on Regular holidays; 130% on Special holidays)Overtime pay (max of 10.25 hrs/day)Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)HMO (after 6 months)
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