About this role
As a Technical Support Developer, you will play a key role in providing technical support, web development, database management, and client service. You will act as the bridge between technical execution and client satisfaction, ensuring clients receive exceptional support while maintaining the quality, reliability, and performance of our web-based platforms.
The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and hands-on experience working with both front-end and back-end technologies.
Company Profile:
Our client is an Australian-based SaaS software company founded in 1998 that specializes in developing online community and web application platforms. With over 25 years of experience, the company serves more than 100 clients across Australasia, Asia, the UK, and the Middle East, including organizations in the education, nonprofit, NGO, and corporate sectors.
With offices in Australia and the United Kingdom, Potentiality delivers innovative, scalable, and secure technology solutions that help organizations build engaged and connected communities.
As they are continuously expanding, they are looking for a versatile and proactive Technical Support Developer to join their team.
This is an excellent opportunity to work remotely with a highly skilled engineering team in Australia, further develop your technical expertise, and contribute to delivering high-quality software solutions that meet client needs.
Duties and Responsibilities:
Technical Support & TroubleshootingDiagnose, troubleshoot, and resolve website, application, and system- related issuesInvestigate bugs, functionality problems, and user-reported concernsEscalate complex issues when required and follow through to resolutionClient Support & Ticket ManagementManage and prioritise support tickets in accordance with service levelsProvide timely updates and communicate solutions clearly to clientsBuild strong client relationships through professional and responsive supportDatabase & Data ManagementUpload, manage, and maintain client data accuratelyCreate and manage custom database fields and structures based on client requirementsEnsure data integrity, consistency, and security across systemsWebsite Development & DesignUpdate and maintain website layouts and contentImplement client branding requirements and design changesEnsure websites are fully responsive across desktop, tablet, and mobile devicesQuality Assurance & TestingConduct comprehensive testing of websites and platform functionalityIdentify and resolve bugs, layout issues, and performance concerns before deploymentVerify system changes meet client requirements and quality standardsFront-End DevelopmentDevelop and maintain HTML, CSS, and JavaScript componentsTroubleshoot website templates and email rendering issuesOptimise website performance and user experienceClient ConsultationProvide technical guidance and recommendations to clientsAssist clients with platform usage and best-practice solutionsTranslate technical concepts into clear, non-technical languageRequirements
Must-have Skills / Qualifications:
Strong experience with C# developmentSolid knowledge of JavaScript, HTML, and CSSExperience with responsive web design and cross-browser compatibilityWorking knowledge of SQL and relational database managementUnderstanding of web application architecture and troubleshooting techniquesStrong analytical and problem-solving skillsExcellent verbal and written communication abilitiesHigh attention to detail and commitment to qualityStrong organisational and time-management skillsAbility to manage multiple priorities in a fast-paced environmentCustomer-focused mindset with a proactive approach to support
Advantageous skills or nice-to-haves:
Experience supporting SaaS platforms or web-based applicationsFamiliarity with API integrations and third-party servicesKnowledge of email template development and troubleshootingExperience with version control systems such as Git