About this role
As an IT Supervisor at The Cadogan, you will be instrumental in ensuring the seamless operation of our advanced technology infrastructure.
If you are a skilled IT professional seeking to deliver vital support and maintain secure systems in a prestigious luxury environment, this is your opportunity to excel.
Primary Responsibilities Include
Provide technical support to hotel employees, resolving hardware, software, network, and system issues in a timely manner. Support and maintain hotel IT infrastructure, including servers, workstations, printers, telephony systems, Wi-Fi networks, and audiovisual equipment. Ensure all hotel technology systems operate efficiently and securely, including PMS, POS, finance, HR, and other business-critical applications Assist in implementing and monitoring cybersecurity measures, ensuring compliance with company policies and data protection requirements. Liaise with external vendors and service providers to coordinate maintenance, repairs, upgrades, and support activities Support hotel events and meetings by ensuring audiovisual and technical equipment is operational and available as required.
About Us
Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse.
The hotel’s 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury, creating a space imbued with character, history, and a profound sense of belonging, all while echoing its tradition of hosting both historical and contemporary esteemed guests. The hotel further distinguishes itself by presenting a diverse array of exceptional dining experiences, which include seasonal all-day dining at its signature restaurant, expertly mixed cocktails in the bar, and an elegant afternoon tea service in The Cadogan Lounge. Guests also benefit from exclusive access to the prestigious Cadogan Place Gardens, complete with private tennis courts, offering a serene escape within the city.
The Belmond & LVMH Family
The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements
What You Bring:
Proven experience in IT support and infrastructure management, preferably within a hospitality or luxury environment. Strong technical proficiency in supporting hardware, software, networks (including Wi-Fi), and various business-critical systems (e.g., PMS, POS) Demonstrated ability to troubleshoot and resolve a wide range of IT issues efficiently and effectively. Experience with cybersecurity measures and ensuring data protection compliance. Familiarity with IT asset management, system configurations, and support request tracking. Excellent communication and interpersonal skills to provide technical guidance and support to non-technical hotel employees and liaise with vendors. Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team.
Applicants must have eligibility to work in the UK.
Benefits
What We Offer:
The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Competitive salaries with generous service charge Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site Dedicated hospitality-specific benefits platform and many more