About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
Process and manage tasks related to pending prior authorizations with a high degree of accuracy and timeliness. Act as a point of contact for team queries and task escalations. Provide day-to-day support, coaching, and direction to a small team of agents. Ensure team members follow standard operating procedures and meet performance targets. Assist in monitoring productivity, quality, and workflow management. Collaborate with the client and internal leadership on special assignments or process improvements. Generate or assist with regular reports related to team performance and operational status. Support onboarding and training of new agents as needed. Requirements
With 2 years BPO experience in a US Healthcare Insurance AccountAt least 1 year team lead / supervisory experienceGood working knowledge with AuthorizationGood verbal and written English skillsKnowledge with MS ToolsMust be willing to work on-site in MandaluyongAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives