About this role
About The Role & Team
Are you passionate about helping customers learn and adopt new tools?
Do you thrive in dynamic, creative environments?
Amplitude's Customer Education team is seeking a Technical Trainer / Customer Success Trainer to enable our customers to maximise the value of Amplitude's products. This role serves as Amplitude's primary training presence across the EMEA region. You'll join an impactful global team shaping the way customers achieve success and contribute directly to Amplitude's growth.
You will...
Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact
Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
Support internal enablement: Provide product training for Amplitude team members as needed.
Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).
You'll be a great addition to the team if you have:
Experience in a Trainer, Customer Success Manager or other customer facing enablement role
Strong experience working in the SaaS or AI space
Fluent in English and French. Other European languages are a plus
Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions
Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content
The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences
A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team
Willingness to travel across the EMEA region, with occasional global travel
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