About this role
Tenant Liaison Officer (TLO) (Planned Works) – 6 month FTC contract
£27,976 Pro rata per annum Plus Company Van Plus Fuel Card
Salford
Full-time | Immediate start available
Be the vital link between residents and delivery teams
Liberty Property Services (part of WPS) is recruiting fora confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day.
What you’ll be doing as our Tenant Liaison Officer
Acting as the key point of contact for tenants, keeping them informed throughout worksManaging appointments, conducting home visits and door-to-door engagementSupporting kitchen and bathroom programmes across occupied propertiesHandling calls, emails and texts, ensuring clear and consistent communicationManaging expectations and resolving concerns with empathy and professionalismWorking closely with site teams to keep projects on track and customers informedMaintaining records and updating systems accurately What we’re looking for
Proven experience as a Tenant Liaison Officer (desirable) ORSimilar customer-facing role (essential)Driving license requiredStrong communication skills, confident dealing with challenging situationsAbility to manage your own workload and work independently in the fieldExperience working with residents, ideally within housing, maintenance, or construction (desirable)Good IT skills (Excel / systems)A proactive, resilient approach, ability to handle high volumes and stay organised Why join Liberty?
Join a busy, high-impact programme where your role is essentialOpportunity to progressWork in a collaborative environment where communication is keyMake a genuine difference to customers in their homes and communities Apply now
If you’re an experienced Tenant Liaison Officer (or similar) who can hit the ground running OR build strong relationships with customers, we want to hear from you.
Closing Date: ASAP (We may close early due to high demand)