About this role
Job SummaryAbout the position: This position is Non-appropriated Fund (NAF) and is located at the Chili's Grill & Bar on Kadena Air Base in Okinawa, Japan.
QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/29/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must be a High school graduate or equivalent. Must be able to speak, read, write, and understand the English language to effectively communicate with guests and team members. Must possess demonstrated experience in public-facing roles requiring strong interpersonal skills, customer service, and conflict resolution. Must possess experience in food service cashier and host/hostess duties, demonstrating the ability to perform the duties of the position satisfactorily. Prior experience performing cashier-checker and host/hostess duties specifically within a Chili's Grill and Bar brand location is highly preferred as well as having a current or prior certification as an authorized Chili's In-House Trainer for FOH operational areas. Must have the ability to stand for a prolonged periods of time. Must be able to occasionally lift objects weighing up to 30 pounds.
Major DutiesAssists the on-duty restaurant manager and the general manager in overseeing the operation of the front of the house (FOH) functions of Chili's Grill and Bar, with emphasis on ensuring smooth operation of greeting, seating, serving, and receiving payments from customers and ensuring quality and timeliness of service is within standards. Investigates and resolves food and beverage quality and service complaints. Keep management abreast of issuer requiring supervisor attention. Reports progress, delays, or any other pertinent customer service issues to the shift manager. Completes all end-of-shift documentation and submits to the shift manager. Serves as a worker leader for hosts/hostesses, bussers, cashier-checkers, and To-Go staff and assists with the wait staff. Provides day-to-day guidance and work assignments. Relays instructions from the managerial staff for work assignments and other issues. Ensures work is started on time and sets the work pace. Ensures that work-site materials and tools are available. Ensures employees follow security, safety, and housekeeping duties and work is in compliance with Chili's standard methods and procedures. Tracks hours of work. Serves as first point of contact for employee disputes and attempts to resolve them informally. Refers those that cannot be resolved to senior management. Trains hosts/hostesses, cashier-checkers, and To-Go staff, ensuring training meets the Chili's standards and results in compliance with those standards and procedures outlined in the standards. Demonstrates work methods and provides work-related guidance and training. May be required to assist in general orientation and other training. Functions as senior host/hostess on duty during assigned shift, filling in and performing host/hostess duties as required, particularly for large groups and protocol scenarios. Ensures host/hostess station is maintained in a clean and orderly manner. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12972370