About this role
Why this role is important to us
For many customers, experian.co.uk is their first interaction with our brand, making it a critical driver of engagement, acquisition and long-term value. Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements.
Work that matters – What you'll do
Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goalsImprove optimisation of journeys and landing pages to improve conversion and customer experienceBuild and manage a clear, prioritised optimisation roadmap in consideration of business goalsCollaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvementsLead delivery from idea through to implementation, testing and performance analysis What you'll need to bring to the role & Experian
Experience managing and optimising customer-facing websites, in a regulated environmentExperience building and delivering roadmaps while balancing commercial, technical and compliance needsExperience with CRO, customer journeys and data-led optimisationDemonstrated experience collaborating with multiple partners to influence and promote outcomesOperate at both strategic and hands-on levels
More about you
Management skills with a collaborative mindsetOrganised and able to manage competing demandsExperience with CMS platforms and working with development teamsUnderstanding of SEO, experimentation and workflow tools such as Jira (desirable) Hybrid role - 40% office baseGreat compensation package and discretionary bonus planCore benefits include pension, BUPA healthcare and more25 days annual leave plus bank holidaysInternal: D/EB8
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