About this role
Job summary
We are looking for a friendly and experienced administrator to join our busy team based at St Ann's Hospital.
The Home Treatment Team provides intensive short-term support to people experiencing a mental health crisis, helping them receive care and treatment safely at home instead of being admitted to hospital.
The post holder will work with the team to provide administrative support in managing referrals and discharges, coordinating appointments, maintaining confidential patient records, handling clinical correspondence, minute taking and supporting effective communication between healthcare professionals, patients, and external agencies.
This post is part-time 22.5 hours per week, working a pattern of Wednesday, Thursday, Friday each week, and in return we can offer an office with a sea view and a friendly supportive team.
Please note visa sponsorship for this role is unfortunately not available. Please ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Driving is essential for this role. You will be required to have a full and valid UK driving licence and to travel using own vehicle on Trust business.
Main duties of the job
To provide full administrative support to the Home Treatment Team in an efficient and professional manner
Data entry on patient electronic records including referrals, appointment and uploading clinical documentation.
Administration of clinical documentation - including clinic letters and discharge summaries.
To assist the Team Leads with the administration of the Health Roster
You will have good customer care communication skills, an excellent telephone manner, attention to detail, and previous experience working in a busy office environment. You must be able to work accurately under pressure, prioritise tasks, whilst remaining calm and courteous and be able to work well as part of a team.
There may be a requirement to travel to other locations if needed.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2021. It's also why 95% of patients across our services say they have a good or very good experience with our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person Specification
Information Technology Essential
Demonstrates experience of word processing and spreadsheets. Good standard keyboard skills and knowledge of Microsoft Office and Microsoft Teams.
Desirable
Experience of using an electronic service user record.
Knowledge, skills and training Essential
GCSE Level English Language or equivalent Well-developed skills in communicating effectively with clients and other professionals within and outside the NHS
Desirable
ECDL RSA 2 keyboard skills; audio typing and word processing or equivalent experience
Job Specific Experience Essential
Experience of working within a similar office environment Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively
Desirable
Knowledge of NHS organisation and protocols Knowledge of working within a team
Personal Qualities/Attributes Essential
Good time management skills e.g. To be able to work to tight deadlines Good organisational skills and ability to organise own workload Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met Professional manner in dealing with emotive material and challenging behaviour from clients
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address St Anns hospital
69 Haven Road, canford cliffs
Poole
BH137LN
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)