About this role
Job summary
An exciting opportunity has arisen for a Service Manager for the Audiology services.
The Service Manager will provide day-to-day operational and strategic support to the Audiology service, ensuring high-quality, safe and efficient delivery across all sites.
The post-holder will lead service improvement programmes, pathway redesign, performance recovery, and quality assurance initiatives, ensuring the service meets national standards, including NHSE Audiology guidance, BSA standards, and local Trust objectives
Main duties of the job
The role will also lead key transformation programmes such as waiting list recovery, validation, ABR recall programmes, clinic efficiency, and digital optimisation.
The post-holder will work closely with:
Head of Audiology and Clinical Lead
Audiologists, Assistant Practitioners, and Administrative Teams
ENT Consultants and Paediatricians
Performance, BI and RTT/DM01 teams
HR, Recruitment and Workforce teams
Estates, IT and Digital Transformation
Complaints, PALS and Patient Experience
About us
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us?
We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect. Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our CARE values are collaborate, aspire, respect and enable.
Job description Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person Specification
Education, Qualification & Training Essential
Education and training to degree level or equivalent
Experience Essential
Recognised leadership and/or management qualification or equivalent
Special Circumstances Essential
Willing and able to travel between sites and elsewhere, as required by the post
Skills, Abilities & Knowledge Essential
Experience of service management, including a track record of: Contributing to improvements in service standards and patient experience Monitoring compliance with local and national performance and quality targets In depth knowledge of diagnostic targets and DMO1 reporting Experience of managing a team cross site for both admin and support staff Knowledge and experience of validation processes Suggesting innovative and lasting solutions to problems and difficulties Ability to analyse and interpret complex and varied information in order to identify issues and solutions to Ability to write management reports and on key performance and service issues Ability to demonstrate behaviours and attitudes consistent with Trust values and service standards
Desirable
Experience of budget and resource management Experience of working with patients and the public to develop and improve services
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Buckinghamshire Healthcare NHS Trust
Address Wycombe/Stoke Mandeville
Queen Alexandra Road
Aylesbury
HP21 8AL
United Kingdom
Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)