About this role
Job summary
20-25 hours per week (full-time hours may be considered). Applicants must be available to work on Mondays and Fridays, which are core working days for this role.
We are looking to recruit a Patient Services Receptionist / Administrator to join our Patient Services Support Team. We are seeking an organised, enthusiastic individual who enjoys working as part of a team in a fast-paced environment. You will be one of the first points of contact to patients attending the practice, contacting us via telephone, and via online consultation systems.
Main duties of the job
The role involves providing a variety of reception and administrative patient facing functions, including telephone answering, dealing with patient medical record management, processing prescriptions, scanning, document management, and responding to patient enquiries.
Telephone handling with patients and other healthcare professionalsResponding to patient enquiries and signposting patients to appropriate servicesAppointment managementProcessing prescription requestsPatient recall managementNew patient registrationsClinical service administrationClinical record managementScanning, filing and document managementActioning tasks and correspondence from the clinicians.Opening and/or closing up of Practice premises
About us
Marple Cottage Surgery & Guywood Practice is a busy GP Practice in Stockport with c.11,400 patients and we are committed to providing excellent care to our patients across our two practice sites in Marple and Romiley, Stockport.
Job description Job responsibilities
Applicants should live within easy travelling distance of Marple and Romiley and be able to work flexibly across both practice sites at Marple Cottage Surgery and Guywood Practice, Romiley.
Experienced candidates who have worked in General Practice, and used EMIS clinical system, is desirable, however full training will be provided.
Main duties of the job
Telephone handling with patients and other healthcare professionals Responding to patient enquiries and signposting patients to appropriate services Appointment management Processing prescription requests Patient recall management New patient registrations Clinical service administration Clinical record management Scanning, filing and document management Actioning tasks and correspondence from the clinicians. Opening and/or closing up of Practice premisesWhat we offer
Opportunity to join the NHS Pension Scheme Practice sick pay scheme Full training and support Friendly and supportive team environment
Recruitment Process
Candidates may be contacted initially for an informal telephone chat, to discuss their application, or to be invited to interview.
To apply, please submit your application with CV and covering letter
outlining your suitability for the role your reason / motivation for applying preferred, hours of work availability for initial telephone interviewJob description is available upon request
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Experience Essential
Experience working in Reception / Administration: 1 year
Desirable
Experience working in General Practice: 1 year
The successful candidate will be hardworking, flexible and keen to learn new skills, with the following experience: Essential
Experience dealing with members of the public Excellent customer services skills Strong organisational, administration and time management skills Good communication and teamwork skills
Desirable
Experience working in General Practice or a similar environment Experience of using Microsoft Teams, Outlook, Word and Excel
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Marple Cottage Surgery
Address Marple Cottage Surgery
50 Church Street
Marple
Stockport
Cheshire
SK6 6BW
United Kingdom
Employer's website https://www.marplecottage.co.uk/ (Opens in a new tab)