About this role
Job summary
Are you an excellent communicator with a positive, can-do attitude? Are you highly organised, motivated, and able to thrive in a busy environment?
If so, we'd love to hear from you.
We are looking for an enthusiastic administrator to join our well-established and supportive practice team. This is a varied and rewarding role where no two days are the same. You'll play a vital part in delivering excellent patient care by:
Booking and managing patient appointments
Processing referrals and medical correspondence
Signposting patients to the most appropriate services We're seeking a dynamic team player who enjoys working collaboratively, can multitask effectively, and takes pride in delivering a high standard of service.
In return, you'll become part of a friendly, welcoming team within a busy practice environment where your contribution is valued and every day brings new challenges and opportunities.
This post is for 26 hours per week, working the following shift pattern.
Monday 08:15am 18:30pm
Thursday 11:00am 19:30pm
Friday 8:15am 18:30pm
Due to the nature of the business, employees will be expected to work reasonable overtime when required to support operational needs during busy periods. Any overtime arrangements will be communicated in advance.
Applications are reviewed as they are received, therefore the closing date may change.
Main duties of the job
The Practice Care Coordinator will work collaboratively across all administrative areas within the practice. This is a varied key role to include being the first point of contact to patients and visitors, aswell as communicating with external secondary services to process and action requests. Ensuring a professional, efficient, seamless service is provided to all our patients.
About us
We are a well-established two-site practice serving over 13,000 patients across a rural community, with a dedicated triage hub at the heart of our service. Our multidisciplinary team includes GPs, ANPs, nurses, pharmacy, wellbeing and mental health professionals, supported by an experienced admin team all working together to deliver high-quality patient care.
Collaboration is central to our approach. We work closely within the Practice and with external partners to ensure seamless, responsive healthcare. Our forward-thinking culture values innovation, teamwork and continuous improvement.
We offer a friendly, supportive environment where staff wellbeing matters and professional development is encouraged.
Staff Benefits:
Employee Assistance Programme Generous annual leave entitlement Birthday leave Paid sick/dependency leave (subject to probation) Regular 1:1 meetings and annual reviews Please note: Successful applicants currently registered at Gillingham Medical Practice will need to register with a neighbouring practice.
If you have not heard from us within two weeks of the closing date, please assume your application has been unsuccessful.
Job description Job responsibilities
For more details please see attached - Practice Care Coordinator, Job Description & Person Specification.
Person Specification
Qualifications Essential
Please refer to attached Job Description & Person Specification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gillingham Medical Practice
Address Barn Surgery
Newbury
Gillingham
Dorset
SP8 4XS
United Kingdom
Employer's website https://www.gillinghamsurgery.co.uk/ (Opens in a new tab)