About this role
Job summary
Working Full time: 37.5 hours per week
We are looking for a dedicated, highly motivated and computer literate individual to join our Administration Team at The Countess of Chester Hospital.
We would welcome applications from experienced Administrators who are used to working autonomously, have a strong work ethic, a flexible approach and the ability to problem solve.
Whilst the primary objective of the post is to provide support to the Radiology Department at The Countess of Chester Hospital, full flexibility is required. This includes working as part of a team covering peaks of workload and emergency backfill to support the wider Department, including Ellesmere port hospital as required.
Our friendly and hardworking team are looking forward to welcoming you.
Main duties of the job
To undertake a full range of reception/clerical responsibilities Monitor, schedule and amend patient appointments following the clinical guidelines provided and adhering to the Trust Access Policy / Patient Pathway guidelines. Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff. A working knowledge of general office procedures and Microsoft packages is required, but full training will be provided in the use of Cerner and Medisec software. Medical terminology would be an advantage. Flexibility is required to work as part of a team covering peaks of workload and emergency cover to support the whole Department as required.
About us
The Trust's services are provided from three locations:
o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent in English
Desirable
NVQ Level 2 or equivalent in Business Administration
Knowledge and Experience Essential
The ability to prioritise work load, work on own initiative and work unsupervised. The ability to communicate and liaise with colleagues at all levels Willingness to undertake further training and personal development Computer literate with a working knowledge of Microsoft Office Software, including Word, Excel, PowerPoint, Access & Outlook Ability to set up and maintain both paper and electronic filing/administrative systems & diaries Previous experience of working in a similar environment
Desirable
Good MS Word and e-mail skills and be familiar with other Microsoft Office products, including Excel & PowerPoint A working knowledge of the Cerner system would be advantageous
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Countess of Chester Hospital NHS Foundation Trust
Address Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
United Kingdom
Employer's website https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)