About this role
Job summary
The Senior Administrator is responsible for the day-to-day management and coordination of administrative functions within the Adult ADHD Service. The post provides supervision and support to administrative staff and plays a key role in ensuring the smooth running of service operations, including prescription administration, audit activity, and compliance with NICE guidance.
The role works closely with Operational and Clinical Leads to support service performance, governance, and high-quality administrative processes that enable safe and effective service delivery.
** Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post **
Main duties of the job
Provide day-to-day guidance, supervision, and support to the administrative team. Coordinate and monitor workloads to ensure timely and effective completion of administrative tasks. Support prescription administration processes, including audits and safe-prescribing activity in line with NICE guidance. Maintain accurate records and ensure effective use of IT systems in line with data protection and governance requirements. Liaise with clinical teams, service users, and external stakeholders to support service delivery.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We're Kind We're Fair We Listen We Care
Job description Job responsibilities
Team Supervision and Support
Provide daytoday support and guidance to administrative staff under the direction of Operational and Clinical Leads.
Assist with workload allocation, supervision, induction, and appraisal activity.
Act as a first point of contact for administrative staff queries and escalate issues appropriately.
Administrative Management
Coordinate daily administrative functions to ensure efficient service operation.
Ensure systems and records are maintained accurately and in line with Trust policies.
Support the achievement of service KPIs and escalate performance concerns where required.
Contribute to the development and implementation of efficient administrative processes.
Collaboration and Communication
Liaise with clinical teams, service users, carers, and external stakeholders as required.
Communicate sensitive and complex information appropriately, taking account of individual needs.
Work closely with prescription administration teams to ensure service requirements are met.
Compliance, Audit, and Reporting
Support compliance with NICE guidance and organisational policies.
Provide administrative support for audits, reporting, and service improvement initiatives.
Assist with the preparation of reports relating to team performance and service activity.
General Duties
Provide cover for absent team members to ensure continuity of administrative support.
Participate in training, meetings, and service development activity.
Support financial and administrative procedures, including ordering supplies, stock control, petty cash, and HealthRoster updates.
Maintain a professional, approachable manner at all times.
Person Specification
Education/Qualifications Essential
NVQ Level 3 in Business Administration or equivalent qualification. GCSEs (or equivalent) in English and Mathematics at Grade C or above. Evidence of ongoing professional development and willingness to gain relevant qualifications.
Experience Essential
Experience in a senior administrative role, including supervising or managing staff. Proven ability to manage competing priorities in a fast-paced environment Experience of working with IT systems and managing databases.
Desirable
Experience in healthcare or mental health settings. Experience implementing process improvements or supporting audits.
Skills/Abilities/Knowledge Essential
Strong organisational and time-management skills, with the ability to prioritise workloads effectively. Excellent communication and interpersonal skills, both verbal and written. Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Desirable
Approachable, professional, and supportive, with a positive attitude.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Oxleas NHS Foundation Trust
Address Queen Mary's Hospital
Frognal Avenue
Sidcup
DA14 6LT
United Kingdom
Employer's website http://oxleas.nhs.uk/ (Opens in a new tab)